Loop - Onboarding Specialist
15 hours ago
Onboarding Specialist will lead onboarding for fast-growing DTC brands, ensuring smooth setup, migration, and go-live on Loop.This role requires strong project ownership, communication, and problem-solving to deliver a seamless merchant experience and hand off to Customer Success with high confidence and adoption.The Core Responsibilities For The Job Include The FollowingMerchant Kickoff and Engagement:- Send kickoff invites within 24 hours of sales handoff.- Lead onboarding calls to understand merchant goals, setup requirements, and timelines.- Maintain proactive weekly touchpoints (kickoff, progress updates, handover communication).Solutioning And Setup:- Configure subscription setups based on merchant needs.- Collaborate with Implementation Engineering for technical solutions.- Work with the Migration team to validate and execute subscription data imports.Project And Timeline Management:- Align milestones, timelines, and dependencies to move merchants to go-live.- Track onboarding progress in Salesforce, Sheets, and internal dashboards.- Escalate risks early when delays or product gaps impact merchant experience.Merchant Experience And Retention:- Ensure the subscription widget goes live and the migration is complete.- Communicate with empathy during delays, escalations, or product limitations.- Collect structured feedback and share with Product and Success teams.Handover To Success Team:- Deliver a fully updated onboarding document at handover.- Confirm merchants feel confident using Loop before the transition.- Minimize churn during onboarding and in the first 30 days 2-4 years in SaaS onboarding, customer success, or implementation roles.- Strong project management and organizational skills.- Comfort with tools like Salesforce, Google Sheets, Slack, and Shopify ecosystem apps.- Excellent written and verbal communication; empathetic and proactive with customers.- Experience working cross-functionally with technical and non-technical teams.- Able to maintain good calendar hygiene (ref:iimjobs.com)
-
Loop Subscriptions
1 week ago
Gurugram, India Loop Subscriptions Full timeDescription : About Loop : Loop is a subscription management platform built for e-commerce brands on Shopify.Our primary market is the US, with growing presence in Europe and ANZ.We are scaling rapidly, driven by a strong product and exceptional merchant experience.We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025.With $10M+ ARR built...
-
Loop Subscriptions
6 days ago
Gurugram, Gurugram, India Loop Subscriptions Full timeJob Description Description About Loop : Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ. We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025....
-
Loop - IT Project Manager
2 weeks ago
Gurugram, India Loopwork Full time- This role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration.- You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution.- The role blends backend operations, basic scripting, Shopify know-how,...
-
Solutions Onboarding Consultant
3 weeks ago
Gurugram, Gurugram, India Loop Subscriptions Full timeJob Description Looking for people who want to work with the merchants (US based brands) to set-up Loop. We are signing a lot of big brands and looking for people who can help them onboard on Loop. Till now, most of our growth has been referrals and driven by existing merchants so we are obsessed with merchant experience. We are looking for someone who is...
-
Technical Project Manager
2 weeks ago
Gurugram, India Loop Subscriptions Full timeAbout Loop Loop is a subscription management platform for e-commerce brands on Shopify. Most of our business is in US market and some in Europe / ANZ region. We are growing very fast on back of strong product / merchant experience. We grew 5x in 2023, 3x in 2024, and is on track to grow 2.5x in 2025.We have been able to scale to $10m+ ARR via organic...
-
Technical Project Manager
2 weeks ago
Gurugram, India Loop Subscriptions Full timeAbout Loop Loop is a subscription management platform for e-commerce brands on Shopify. Most of our business is in US market and some in Europe / ANZ region. We are growing very fast on back of strong product / merchant experience. We grew 5x in 2023, 3x in 2024, and is on track to grow 2.5x in 2025.We have been able to scale to $10m+ ARR via organic...
-
Technical Project Manager
1 week ago
Gurugram, India Loop Subscriptions Full timeAbout Loop Loop is a subscription management platform for e-commerce brands on Shopify. Most of our business is in US market and some in Europe / ANZ region. We are growing very fast on back of strong product / merchant experience. We grew 5x in 2023, 3x in 2024, and is on track to grow 2.5x in 2025.We have been able to scale to $10m+ ARR via organic...
-
Technical Project Manager
7 days ago
Gurugram, Gurugram, India Loop Subscriptions Full timeJob Description About Loop Loop is a subscription management platform for e-commerce brands on Shopify. Most of our business is in US market and some in Europe / ANZ region. We are growing very fast on back of strong product / merchant experience. We grew 5x in 2023, 3x in 2024, and is on track to grow 2.5x in 2025.We have been able to scale to $10m+ ARR via...
-
Implementation Consultant
1 week ago
Gurugram, India Loop Subscriptions Full timeAbout the roleThis role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration. You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution. The role blends backend operations, basic scripting, Shopify...
-
Implementation Consultant
1 week ago
Gurugram, India Loop Subscriptions Full timeAbout the roleThis role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration. You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution. The role blends backend operations, basic scripting, Shopify...
