Koerber - Senior Business Application Operation Engineer

About TechOps :

The newly formed Technology Operations (TechOps) team is bridging the interface between our international
customer organization for K- rber pharmaceutical software and the internal product support, business solutions, product infrastructure, and deployment operations teams. It acts as a one-stop shop for 2nd Level Support and Escalation management team to ensure our customers receive best-in-class support and responses. The TechOps vision is to ensure 24/7 operations of our PAS X-MES products and support in the SaaS and OnPrem environment.

Job Summary :

The Senior Business Applications Engineer will be responsible for designing, implementing, and managing business applications, ensuring seamless integration with other systems and platforms. This role requires expertise in Nexus, ServiceNow, Observability tools (Grafana, New Relic, Datadog, or Dynatrace), and Linux, along with cloud (AWS, Azure) and on-prem environments. The engineer will focus on system availability, scalability, security, and automation to optimize business application performance. Additionally, the role involves collaborating with cross functional teams, supporting DevOps practices, ensuring compliance with ITIL frameworks, and providing technical mentorship.

Your role in our team :

- Integrate business applications with other systems and platforms to ensure seamless data flow and
functionality.

- Design, implement and operate business applications using technologies such as Nexus, ServiceNow, and
observability tools like Grafana, New Relic, Datadog, or Dynatrace.

- Ensure high availability and scalability of systems to meet business needs.

- Monitor system performance and proactively address issues before they impact business operations.

- Work closely with security teams to implement best practices for data protection, access control, and
compliance.

- Optimize cost, performance, and security of applications.

- Maintain comprehensive documentation of application configurations, procedures, and policies in English
language.

- Support and enhance business continuity and disaster recovery strategies.

- Experience with enterprise environments and professional IT operations, including process frameworks
such as ITIL.

- Basic knowledge of Active Directory groups.

- Experience with DevOps is preferred.

- Provide technical support and front-end internal customer interactions with excellent communication
skills.

- Support and mentor team members in technical queries.

- Manage and optimize artifact repositories using Nexus, improving deployment efficiency.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, or equivalent.

Experience :

- Minimum of 8 to 10 years of experience in business application and engineering.

- Proficiency in Nexus, ServiceNow, and other relevant application technologies.

- Hands-on experience with cloud platforms (AWS, Azure) and on-prem data centers.

- Experience with DevOps, CI/CD processes, and automation tools.

- Hands-on experience with observability and monitoring tools (e.g., Grafana, New Relic, Datadog,
Dynatrace).

- Expertise in Software Development Life Cycle Application

- Familiarity with ITIL processes and best practices.

Technical Skills :

- Proficiency in scripting languages (Python, Bash, PowerShell, Groovy etc.).

- Strong experience with Redhat and other Linux distributions.

- Deep understanding of cybersecurity principles and best practices.

- Ability to design and implement disaster recovery and high availability solutions.

- Understanding of compliance frameworks such as ISO 27001, SOC 2, and GDPR.

Certifications :

- Relevant infrastructure certifications (e.g., ITIL) are a plus.

Soft Skills :

- Excellent communication skills in English.

- Ability to work effectively in a team environment and collaborate with cross-functional teams.

- Strong analytical and problem-solving skills.

- Effective collaboration and teamwork in a global environment.

- A "we" versus "me" mindset.

- Strong resilience and ability to work in a fast-paced environment.

Preferred Qualifications :

- Knowledge of IT cost management and optimization strategies.

- Expertise in large-scale enterprise IT infrastructure management.

Your working environment at Koerber :

Koerber Business Area Pharma is the leading international provider of Manufacturing Execution Systems (MES) and Manufacturing IT solutions for the pharmaceutical and biotech manufacturing industry. The first in-class PAS-X software offering allows our customers to control and record the making of life-saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

Your benefits :

- You will work in a modern work environment with open culture towards improvements and innovative
ideas

- You are part of a global operating company with a wide customer basis and a growing business

- You profit from international cooperation within group-expert network to implement corporate wide
concepts

- You will work in a team who is focusing on customer requirements with a cloud first mindset and vision.

- You will get an attractive compensation package including health, dental, vision insurance and
retirement plan.

(ref:hirist.tech)

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