Technical Support

3 weeks ago

New Delhi, India EasyControl MDM Full time

Company: EasyControlIndustry: Mobile Device Management (MDM) & Unified Device Management (UDM)Location: Remote (India)Employment Type: Full-time / RemoteAbout EasyControlEasyControl is a global provider of Mobile Device Management (MDM) and Unified Device Management (UDM) solutions, helping enterprises remotely manage, secure, and monitor Android, iOS, and IoT devices across industries such as retail, logistics, education, and manufacturing.Position OverviewWe are seeking a technically skilled and self-driven professional to join our global support and pre-sales team.Candidates with prior MDM/EMM/UEM experience are strongly preferred.You will collaborate with enterprise clients and internal teams to deliver high-quality technical support, product demonstrations, and deployment guidance for EasyControl's MDM/UDM solutions.Key ResponsibilitiesPre-Sales Support- Collaborate with sales and marketing teams to understand client needs and deliver tailored MDM/UDM solutions. - Conduct online product demonstrations and presentations for enterprise customers.Technical Support- Provide remote technical assistance for product deployment, configuration, and troubleshooting. - Collaborate with R&D teams to reproduce and resolve customer issues. - Guide customers on product best practices and record feedback for continuous improvement.Requirements- Bachelor's degree in Computer Science, Information Technology, or related field. - 2+ years of experience in technical support or pre-sales for SaaS or enterprise software. - Hands-on experience with MDM / EMM / UEM platforms (Android Enterprise, iOS MDM, etc.). - Strong understanding of device configuration, remote management tools, and basic networking. - Strong English communication and presentation skills (verbal and written). - Ability to work independently and remotely across time zones.Preferred Skills (Plus)- Experience with Android system configuration or device enrollment (QR code, Zero-touch, EMM). - Familiarity with APIs, JSON, or command-line tools (adb).Why Join EasyControl?- Remote-first culture with flexible hours. - Competitive salary based on experience. - Opportunity to grow in a fast-expanding global tech company. - Work with a global MDM/UDM platform trusted by enterprises worldwide.

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