sme - ip/mpls

3 weeks ago

Pune, Maharashtra, India Vodafone Idea Limited Full time

Job Purpose -Fault management for Multivendor Multi technology IP networkResponsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.Ensure timely management escalations for all P1/Special incidents as per process and regular updateKey Accountabilities / Key Result Areas -Manage, troubleshoot & restore faults across multi vendor multi technology IP networksAble to understand the overlying services – Voice, Data and other services and their architectureAble to manage ISP and CORE IP networkComply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27KCore Competencies, Knowledge, Experience, Technical / Professional Qualifications -Technical skill evolutionShould have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IPShould have knowledge of routing and switching protocols like – BGP,ISIS, Data centre technologies (SDN, VxLAN), OSPF,HSRP,VRRP etc across CISCO,Juniper,NOKIA etc.Should have strong knowledge of IP Network Architecture with servicesExcellent Communication and Coordination skills, confident and structured when dealing with conflictExperience in managing major incidents with good understanding of business and service impact.Demonstrate effective stakeholder engagementOperational SkillAble to handle multiple outages at same time with coordination with relevant stakeholdersStrong interpersonal & verbal communications with good written skills.Ability to manage shifts, Calm under pressure,Good problem solving techniques and Customer focusedAble to take responsibility and motivate team members in difficult or stressful situationsDigital DNAShould identify automation opportunity and implement it.Process enhancementShould have understanding of industry standard process and framework like ITIL & ISO.Should be able to improve and implement the current INM processFamiliar with ISO 27001 & the process of ISO 20000 audit and complianceAlways follow HSW rules .Core Competencies, KnowledgeProfessional QualificationsCandidate must possess engineering Bachelor's Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalentMust have foundation qualification in ITIL V3Key Performance Indicators -Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skillsAbility to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional servicesAbility to work independently with a significant "attention to detail" & Ability to work under pressure.Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,Good problem solving techniques and Customer focusedIP Network Availability > 99.90 %MTTR for critical incidents (P1/P2)Challenges:Multivendor, multi technology heterogeneous networkUnstable field condition and infrastructure for Fibre networkAsymmetric definitionsPeople attrition and RetentionProcess Compliance by MS partnersRisks:Delay in capturing of faultsHuman Error during troubleshooting – leading to impact on Customer experience and RevenueDelay in rectifying faults- Leading to high MTTR, bad customer experience.Job PurposePurpose of this role is to ensure resolving all faults related to IP domain within SLA .Also responsible for minimum MTTR for core faults.

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