Inside Sales Representative

4 weeks ago


Junagadh, India Bohiyaanam Talent Full time

Role: Inside Sales RepresentativeExperience Preferred: 1-2 YearsLocation: AhmedabadJob Description:- Act as the primary point of contact for assigned customers using Microsoft, Mimecast, and Acronis services. - Build and maintain strong, long-term customer relationships to drive satisfaction and retention. - Proactively manage contract renewals and ensure timely execution to minimise churn. - Follow up on outstanding payments and coordinate with the finance team to ensure timely collections. - Identify and execute upsell opportunities for Microsoft services to existing customers. - Drive cross-sell initiatives by introducing Mimecast and Acronis services to customers who have not yet adopted them. - Maintain accurate and up-to-date records of customer interactions, renewals, upsell/cross-sell activities, and payment status in the CRM system. - Collaborate with internal teams to resolve customer issues and deliver service excellence. - Provide regular reports on account status, renewal pipeline, upsell/cross-sell performance, and payment collections.Qualifications- Proven experience in inside sales, account management, or customer success, preferably in the IT or SaaS industry. - Familiarity with Microsoft, Mimecast, and Acronis products is a strong advantage. - Strong communication, negotiation, and interpersonal skills. - Ability to manage multiple accounts and priorities effectively. - Results-oriented with a proactive approach to sales and customer engagement. - Proficiency in CRM tools and Microsoft Office Suite.



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