Eureka Forbes

3 days ago

Mumbai, India Eureka Forbes Ltd Full time

- Eureka Forbes is looking to hire a strategic, analytical, and results-driven Category Head - AMC Sales to own and drive the growth of our Annual Maintenance Contract (AMC) business.- This role will be responsible for leading end-to-end category planning, sales performance management, pricing, customer lifecycle campaigns, ensuring revenue growth and customer retention. Key Responsibilities:- Revenue: Manage the AMC category Revenue across channels.- Sales Strategy & Planning: Develop and execute AMC sales strategies (renewals + new sales) across channels - D2C and partner-driven.- Pricing & Packaging: Define pricing strategies, create bundled offerings, and design promotions to drive conversions and upsell.- Consumer Insights: Leverage data and customer feedback to identify barriers, unmet needs, and opportunities for growth within the AMC lifecycle.- Campaign Management: Design and execute targeted marketing & sales campaigns to drive AMC conversions, renewals, and upgrades.- Channel Management: Work closely with internal sales teams, service partners, call centers, and digital marketing to ensure consistent messaging and delivery.- Performance Monitoring: Set and track KPIs, generate regular MIS reports, and drive course corrections as needed.- Cross-Functional Collaboration: Liaise with Service Ops, Product, CRM, Digital, and Finance teams to deliver seamless execution and customer experience.- Technology Enablement: Partner with product and tech teams to automate and digitize AMC journeys (sales and renewals). Qualifications & Experience:.- MBA from a Tier-1 institute.- Prior experience in category management/revenue-facing/consulting roles.- 7-8 years of experience in category management/revenue-facing/consulting roles.- Strong commercial acumen and customer-first thinking.- Excellent analytical skills with comfort in working with large datasets and dashboards.- Ability to thrive in a fast-paced, execution-driven environment.- Strong stakeholder management and communication skills. (ref:iimjobs.com)

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