Spa Coordinator

3 weeks ago


Chennai, Tamil Nadu, India Natureallé Full time

Job Title: Spa coordinator Here's a revised job description (JD) for the role of Spa Coordinator that includes responsibilities related to HR and accounts: Job Summary: The Spa Coordinator will oversee the daily operations of the spa, managing full operational functions including HR, financial tasks, and customer service. This role requires strong organizational skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment, ensuring smooth and efficient spa operations. Responsibilities: - Daily Operations Management: - Oversee spa operations, including appointment scheduling, staff management, and inventory control. - Ensure the spa is clean, organized, and well-stocked with necessary supplies and products. - Client Interaction: - Greet clients warmly upon arrival and ensure they have a pleasant experience throughout their visit. - Provide clients with information about spa services, packages, and promotions. - Address client inquiries, feedback, and concerns professionally to ensure high satisfaction levels. - Scheduling and Appointments: - Manage the appointment booking system, ensuring efficient scheduling of services and staff. - Confirm appointments and follow up with clients regarding service updates or changes. - Staff Coordination & HR Functions: - Assist in recruitment, hiring, and onboarding of new staff members. - Manage employee records, attendance, and scheduling to ensure optimal staffing levels. - Conduct regular staff meetings and training sessions to enhance team performance and communication. - Inventory Management: - Monitor and maintain inventory levels of spa products and supplies, placing orders as needed. - Assist in managing vendor relationships and procurement processes. - Accounts Management: - Assist in processing payments and managing client accounts, including invoicing and receipts. - Help maintain accurate financial records, tracking sales and expenses. - Prepare financial reports related to spa performance for management review. - Promotions and Marketing: - Assist in the development and implementation of promotional strategies to attract new clients. - Help organize special events, workshops, and client appreciation days. Qualifications: - High school diploma or equivalent; degree in hospitality management, business administration, or related field preferred. - Previous experience in a spa, wellness center, or hospitality environment is highly desirable. - Familiarity with HR processes and basic accounting principles is a plus. - Strong customer service skills with a friendly and positive attitude. - Excellent organizational and multitasking abilities. - Proficient in using scheduling software and basic accounting software. - Strong communication and interpersonal skills. If you are passionate about wellness, strong in administrative functions, and looking to be part of a dynamic team that provides exceptional service, we encourage you to apply for the Spa Coordinator position


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