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Analytics Team Head – Proship D2C Freight Aggregation Business

1 month ago

Panchkula, India Prozo Full time
Role Overview:The

Analytics Team Head

will be responsible for leading the

Proship D2C Freight Aggregation Business analytics function , overseeing a team of analysts operating in different sub-verticals such as merchant invoicing, dispute resolution, and sales pricing support. This role requires a

data-driven approach, problem-solving mindset, and strong process optimization skills , along with the ability to collaborate with cross-functional teams to enhance operational efficiency.

Key Responsibilities:1. Merchant Invoicing & P&L AnalyticsOversee

merchant invoicing processes

to ensure

accurate billing and P&L validation

for all Proship merchants.Work closely with the

Proship Admin Team

to resolve invoicing discrepancies.Develop and monitor

automated reports

on courier allocation adherence, P&L trends, and cost optimization.2. Lead Tech-Ops Program Management SupportAct as the

SPOC for technology support

for operations, revenue, Key Account Management (KAM), and finance teams.Gain an in-depth understanding of the

Proship technology system

to diagnose, escalate, and help resolve tech-related issues affecting business functions.Work closely with the

Proship Tech Team

to test and validate solutions before deployment.Identify

root causes

of operational challenges and collaborate with tech teams to develop scalable solutions.Handle key use cases such as:Pricing, zone, and TAT updates

for merchants and couriers.Serviceability updates

based on courier partner inputs.Status mismatches, recalculations, and manual order creation

to resolve operational bottlenecks.3. Merchant Invoicing & Dispute ManagementEnsure

timely and accurate resolution

of merchant disputes related to invoicing and weight discrepancies.Standardize and enhance dispute resolution processes for faster and more efficient closures.Develop

tracking mechanisms

for dispute closure, weight discrepancy management, and merchant claims tracking.Oversee manual order processing, weight upload, and exception handling.4. Pricing Support to Sales TeamCollaborate with the

sales team

to develop competitive

merchant and courier pricing models for prospects while ensuring profitable conversion

.Optimize courier invoicing and reconciliation processes with

dispute resolution frameworks .Lead the

courier claims and escalation tracking mechanisms

to ensure fair financial reconciliation with logistics partners5. Reporting, Insights & Execution Models for New InitiativesTake ownership of reporting and generation of actionable insights

for new initiatives inside the business team to ensure success.Lead formulation of execution models and dashboards

to track progress and measure closure as per defined expectations.Work closely with leadership to

identify performance gaps, trends, and process improvements

through data-driven strategies.Ensure

real-time data accessibility and visibility

for key decision-makers.

Key Performance Indicators (KPIs):Merchant Invoicing Accuracy : Reduce invoicing errors, disputes, and weight discrepancies.Tech-Ops Issue Resolution Efficiency : Reduce turnaround time (TAT) for identifying and resolving tech-related issues.Merchant & Courier Pricing Optimization : Ensure competitive, profitable pricing models aligned with business strategy.Dispute Resolution Effectiveness : Reduce merchant-side invoice disputes and improve closure rates.Tech Support Response Time : Improve response time for troubleshooting and issue resolution across departments.

Skills & Experience Required:5+ years of experience

in

logistics, analytics, finance - operations, or supply chain management .Strong analytical skills

with expertise in Excel, SQL, or business intelligence tools.Experience in

logistics aggregation, courier invoicing, and merchant invoicing

preferred.Ability to

collaborate cross-functionally

with tech, finance, and sales teams.Strong understanding of

technology systems and ability to troubleshoot operational issues .Proficiency in

data-driven decision-making , dashboarding, and performance tracking.Prior experience in

leading an analytics

team

across different functional verticals is a plus

Why Join Prozo?Be a part of

India’s leading D2C freight aggregation

platform.Work at the intersection of

technology, logistics, and analytics .Lead a

high-impact team

driving operational efficiency and financial success.