Excelra - Manager - Customer Success
3 days ago
Key Responsibilities:- Serve as the lead point of contact for all matters related to customer account management.- Ensure timely and successful delivery of solutions according to customer requirements and objectives.- Conduct periodic reviews and monitor customer satisfaction and engagement.- Communicate project progress, updates, and initiatives to internal and external stakeholders.- Assist with high-severity requests or escalations as needed, ensuring swift resolution.- Collaborate with internal teams to identify improvement opportunities and enhance the overall customer experience.Required Skills:- Strong communication, presentation, and influencing skills across all levels of the organization.- Excellent verbal and written English communication.- Ability to listen actively and understand customer needs effectively.- Customer-oriented with strong relationship management skills.- Ability to handle multiple priorities and work in a fast-paced environment.Personal Attributes / Soft Skills:- Passionate, self-driven, and motivated.- Quick learner with the ability to adapt to new processes and tools.- Entrepreneurial mindset with proactive problem-solving skills.- Street smart, resourceful, and confident.- Fun-loving, positive, and team-oriented personality. (ref:iimjobs.com)
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Customer Success Manager
3 days ago
Hyderabad, India Excelra Full timeJob Description Job Summary We are seeking an experienced R&D Informatics / R&D IT expert with a deep understanding of life sciences AND software engineering, and a highly innovative mindset to join our dynamic and fast-growing team. The successful candidate will be part of the cross-functional Customer Solutioning team and will play a critical role in...
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Excelra - Customer Solution Manager
3 days ago
Hyderabad, India Excelra Knowledge Solutions Private Limited Full time- Collaborate with Sales, Product, and Technical teams to conceptualize, scope, and propose innovative, data-driven, and scalable solutions.- Translate complex client requirements into clear solution blueprints, RFP responses, or technical proposals.- Assess feasibility, risks, dependencies, and ROI for proposed client solutions.- Ensure solutions align with...
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Customer Success Manager
1 week ago
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Customer Success Manager
4 days ago
Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin Us as Customer Success Manager (CSM) Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
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5 days ago
Hyderabad, Telangana, India Orbcomm Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
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Customer Success Manager
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Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...
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Hyderabad, India IOTRL Connect Full timeAbout SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the...
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