Excelra - Customer Solution Manager

2 days ago

Hyderabad, India Excelra Knowledge Solutions Private Limited Full time

- Collaborate with Sales, Product, and Technical teams to conceptualize, scope, and propose innovative, data-driven, and scalable solutions.- Translate complex client requirements into clear solution blueprints, RFP responses, or technical proposals.- Assess feasibility, risks, dependencies, and ROI for proposed client solutions.- Ensure solutions align with both client goals and the company's delivery capabilities.- Project Oversight & Delivery Coordination- Oversee end-to-end solution delivery, ensuring adherence to timelines, budgets, and quality standards.- Define and track project milestones, success metrics, and deliverables in collaboration with Delivery Managers and Technical Leads.- Manage escalations, risks, and dependencies with transparency and urgency.- Ensure a seamless handover from Sales to Delivery, maintaining continuity throughout the client lifecycle.- Strategic Account Growth - Identify opportunities for upselling, cross-selling, and solution expansion within existing accounts.- Collaborate with Sales and Customer Success teams to develop account growth strategies and renewal plans.- Analyze account health data, usage patterns, and feedback to drive value-based recommendations.- Position the organization as a trusted innovation partner that drives tangible client success.- Data, Insights & Reporting - Monitor and analyze solution performance metrics, adoption rates, and customer satisfaction data.- Create actionable insights and executive summaries to showcase value realization and identify improvement areas.- Partner with internal Analytics and BI teams to deliver data-backed recommendations for clients. Cross-Functional Collaboration:- Collaborate closely with Engineering, Product Management, Marketing, and Finance to ensure the delivery of client commitments.- Provide structured feedback to the Product team regarding feature requests, usability improvements, and emerging client needs.- Support the Sales enablement process by contributing to pitch decks, case studies, and customer success in Client Management, Solution Consulting, or Program Delivery, preferably in SaaS, IT Services, or Enterprise Solutions.Proven success managing enterprise accounts or large-scale client implementations.Strong understanding of technology-driven business transformation, solution architecture, or consulting frameworks (ref:iimjobs.com)

  • Excelra - Manager - Customer Success

    2 days ago

    Hyderabad, India Excelra Knowledge Solutions Private Limited Full time

    Key Responsibilities:- Serve as the lead point of contact for all matters related to customer account management.- Ensure timely and successful delivery of solutions according to customer requirements and objectives.- Conduct periodic reviews and monitor customer satisfaction and engagement.- Communicate project progress, updates, and initiatives to internal...

  • Customer Success Manager

    2 days ago

    Hyderabad, India Excelra Full time

    Job Description Job Summary We are seeking an experienced R&D Informatics / R&D IT expert with a deep understanding of life sciences AND software engineering, and a highly innovative mindset to join our dynamic and fast-growing team. The successful candidate will be part of the cross-functional Customer Solutioning team and will play a critical role in...

  • Hiring For Accounts Payable Executive

    5 days ago

    Hyderabad, Telangana, India Excelra Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for a proactive and detail-oriented Accounts Payable Executive to join our Finance team. The ideal candidate will be responsible for managing end-to-end AP processes, ensuring compliance, and supporting audits and reconciliations.Job Title: Accounts Payable ExecutiveLocation: Bangalore/ Hyderabad/ DelhiExperience: 2+ YearsDepartment:...

  • Hiring _ Trainee Finance

    6 days ago

    Hyderabad, Telangana, India Excelra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Trainee Finance (P2P)Location: Remote / Hyderabad / Bengaluru / DelhiDepartment: Finance _ Procure to Pay (P2P)Job Summary:We are seeking a motivated and detail-oriented Trainee Finance (P2P) to join our Finance P2P team. This is a unique opportunity to gain hands-on experience in finance operations, vendor management, and process optimization...

  • CA Industrial Trainee _ Finance

    2 weeks ago

    Hyderabad, Telangana, India Excelra Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Title: CA Industrial Trainee Finance (P2P)Location: Remote / Hyderabad / Bengaluru / DelhiDepartment: Finance _ Procure to Pay (P2P)Job Summary:We are seeking a motivated and detail-oriented CA Industrial Trainee to join our Finance P2P team. This is a unique opportunity to gain hands-on experience in finance operations, vendor management, and process...

  • Business Development Executive

    3 days ago

    Hyderabad, Telangana, India Hiring Manager Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    SKILLSSalesfield salesB2BCommunication SkillsNegotiation SkillsBusiness DevelopmentArea salesb2b salesbusiness developmentfield salesregional salesterritory salesJOB DESCRIPTIONAbout the Company: is a Y-Combinator-backed, fast-growing healthcare technology company revolutionizing healthcare access in India. Based in Gurugram and proudly backed by YC and top...

  • Engineer - Customer Solutions

    4 weeks ago

    Hyderabad, India Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to "Deliver the best people flow experience". As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to...

  • Customer Solutions Architect

    2 days ago

    Hyderabad, India Tata Consultancy Services Full time

    Job Title :MS Dynamics CRM Solutions Architect Pan India4-10yrs Exp required Relevant Experience (Yrs) Solution architect with total experience of 12+ years and 7+ years in implementation/consulting in Dynamics D365 CRM On Premise Or Online Hands-on experience in Microsoft Technologies like C#, SQL Server, SQL BI SSIS, analytics and SSRS reporting in CRM...

  • Customer Solutions Architect

    2 days ago

    Hyderabad, India Tata Consultancy Services Full time

    Job Title :MS Dynamics CRM Solutions Architect Pan India4-10yrs Exp required Relevant Experience (Yrs) Solution architect with total experience of 12+ years and 7+ years in implementation/consulting in Dynamics D365 CRM On Premise Or Online Hands-on experience in Microsoft Technologies like C#, SQL Server, SQL BI SSIS, analytics and SSRS reporting in CRM...

  • Customer Solutions Architect

    2 days ago

    Hyderabad, India Tata Consultancy Services Full time

    Job Title :MS Dynamics CRM Solutions Architect Pan India 4-10yrs Exp required Relevant Experience (Yrs) Solution architect with total experience of 12+ years and 7+ years in implementation/consulting in Dynamics D365 CRM On Premise Or Online Hands-on experience in Microsoft Technologies like C#, SQL Server, SQL BI SSIS, analytics and SSRS reporting in CRM...