BA - Conversation Banking (Chat)

2 weeks ago

Pune, India Capco Full time

This job is with Capco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About Us“Capco, a Wipro company, is a global technology and management consulting firm. Awarded withConsultancy of the year in theBritish Bank Awardand has been rankedTop 100 Best Companies for Women in India 2022 byAvtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.WHY JOIN CAPCO?You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.MAKE AN IMPACTInnovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.#BEYOURSELFATWORKCapco has a tolerant, open culture that values diversity, inclusivity, and creativity.CAREER ADVANCEMENTWith no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.DIVERSITY & INCLUSIONWe believe that diversity of people and perspective gives us a competitive advantage.MAKE AN IMPACTExperience Level: 8-20 YearsLocations –Pune / Bengaluru / Hyderabad / Gurugram / Chennai/ MumbaiNotice period – Immediate - 30 days onlyMandate Skills –Role/Function:Business Analyst, BA, Conversation Banking BA, Chat BA, Conversational AI BADomain/Capability:Chat on Digital Journeys, Conversational Banking, AI Chat, Chatbot, Voicebot, Digital Banking JourneysTech/Platforms:Skills:Agile, Jira, Confluence, NLU, Customer Experience, Digital TransformationPlease see JD below:Job DescriptionJob Description – BA (Conversation Banking – Chat):Must Have Skillsets:Strong experience working onChat-based digital journeysacrossmobile and web platforms .Hands-on exposure toChatbotandVoicebotimplementation leveragingAI/Gen AI technologies .Knowledge and practical experience withNLU (Natural Language Understanding) platforms , such as:RASAGoogle DialogflowPoly AISierraDyna(or similar platforms)Good to Have Skillsets:Relationship Manager (RM) chat channel experience(e.g., WhatsApp, WeChat, or other messaging channels).Exposure toGenesys Cloud contact center integration .Additional Skills:Strongbusiness analysis skills , including requirements gathering, user story creation, backlog refinement, and Agile ways of working.Ability to collaborate acrossProduct Owners, Digital Product Managers, UX teams, and technical delivery teams .Excellentstakeholder management, communication, and problem-solving skills .

  • Ba- Banking

    3 hours ago

    Pune, Maharashtra, India Virtusa Full time

    BA JD: Primary Responsibilities are as follows: 1. Creation of epics and writing of user stories in conjunction with the Product Owner/Business Teams, including non-functional requirements 2. Supports the Product Owner/Business Teams to manage the product backlog 3. Works with the Product Owner/Business Teams for documenting business requirements 4. Analysis...

  • Lead BA

    5 days ago

    Pune, Maharashtra, India Capco Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Business Analyst - Private banking with Data AnalyticsAbout Us"Capco, a Wipro company, is a global technology and management consulting firm. Awarded withConsultancy of the year in theBritish Bank Awardand has been rankedTop 100 Best Companies for Women in India 2022 byAvtar & Seramount. With our presence across 32 cities across globe, we support...

  • Chatbot Conversation Designer

    4 days ago

    Pune, India Barclays Full time

    Job Title**:ChatBot Conversation Designer** Location: Pune **About Barclays** **Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and...

  • Sr. BA

    2 weeks ago

    Pune, Maharashtra, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • Ba

    1 week ago

    Pune, India Barclays Full time

    Job title: BA Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are...

  • B.com/ba/bba/bsc/ma/m.com Freshers

    1 week ago

    Pune, India KVC CONSULTANTS Full time

    **Profile - Customer Support Executive (Chat)** **Job locatio**n - Pune**Qualification** - Graduates / UG / BTECHS - Good Verbal - communication skills in English AND Hindi both. **Salary - Rs 1.8 - 2.0 LPA** Working days -6 (Rotational Shifts)To Schedule Your telephonic interviews kindly reach out to the following HR's- **Nishita 8871997083** **## NO...

  • Chat and Voice Support Associate

    2 weeks ago

    Pune H.O, Pune, Maharashtra, India TriEdge Solutions Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Position : Chat and Voice Support AssociateLocation : PuneHiring on Immediate basisExcellent English communication skills.Graduates from BA, Bcom, BBA to apply only.Job Types: Full-time, FresherPay: ₹15, ₹30,000.00 per monthBenefits:Cell phone reimbursement

  • Chat Associate

    6 days ago

    Pune, Maharashtra, India Orange Hr Full time

    Job location Kharadi / Magarpatta Pune - Graduate with 1+ experience into international Bpo /Call center / Voice / Chat/Banking - **Excellent English Communication**: - Working Hours: Any 9 hrs shift / 24/7 shift including night shift/ Uk shift - Working Days 5 / 2 rotational off - Transportation available till home - about the process utility uk chat...

  • Chat Support Representative

    4 days ago

    Pune, India FR Engimech Private Limited Full time

    **Responsibilities**: - Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels. - Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately. - Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and...

  • Chat Support Representative

    6 days ago

    Pune, India FR Engimech Private Limited Full time

    **Responsibilities**: - Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels. - Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately. - Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and...