Chatbot Conversation Designer

Job Title**:ChatBot Conversation Designer**

Location: Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.

**Introduction**:
The role is for an experienced designer who will be expected to complete complex technical designs for customer contact channels to provide Omni channel experience for ChatBot, Web Chat. The solutions delivered will primarily be focused on cloud platforms, specifically AWS.

**What will you be doing?**
- Work with Business Analysts to gather detailed business requirements both Functional and Non Functional
- Work with our architecture teams to deliver integrated designs supporting multiple integration points across the Bank
- Effectively collaborate with multiple technical areas and domain owners, internal and external
- Managing stakeholders and presenting designs and design roadmaps to the business
- Project governance ensuring that all designs conform to architectural standards and strategy.

**What we’re looking for**:

- Graduate with preferred specialisation in Customer Experience (CX) Design, with relevant work experience or satisfying the relevant skills (above).
- Rock star thinking - This role requires someone in the top 1% with respect to raw intelligence. The problems you need to solve on a daily basis are extremely challenging because they are real and have tangible impact to our business.
- Driven to Learn - There is zero training for this job. Literally every week, sometimes every day, you are going to be assigned a problem in an area in which you have no experience. You must love to spend hours reading and devouring information to quickly become conversant, if not an expert, in each of these areas.
- Outcome Oriented - We have high expectations along with unlimited opportunity to learn, grow and have impact. You will typically have hours or days, not weeks or months, to get each problem solved and move on to the next

**Skills that will help you in the role**
- Exposure of Chatbot conversational design and Chatbots
- Exposure to UX design patterns and tools
- Understanding of end to end Chat systems

**Where will you be working?**

Pune

Be More at Barclays

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up a