Customer Service Engineers

4 weeks ago

Chennai, Tamil Nadu, India Robot System Products AB Full time

Company Description

Robot System Products AB, a Sweden headquartered company is a global leader in high-performance industrial robot peripheral products such as Tool Changes, Swivels, and other products ( https://robotsystemproducts.com/ ). Our focus is to provide tested and "field-proven" robotic system solutions that improve robot flexibility, utilization, and uptime. We offer a full line of documented plug & play robot dress solutions, as well as individual peripheral items that work with all major robot brands and models. RSP continuously explores emerging technologies and designs, validates, manufactures, and delivers solutions with engineered advantages that have proven to endure millions of duty cycles.

Robot System Products is represented in India by "Scandinavian Robot Systems India Private Limited", a subsidiary company of the group headquartered in Chennai, Tamil Nadu.

Role Description

This is a full-time role for a Customer Service Engineers in multiple locations Chennai, Pune, Bangalore, NCR or Gujarat. The Customer Service Engineer will be responsible for handling customer inquiries, complaints, and questions in a professional and timely manner, as well as providing information about products and services. Sales of consumables and spare-parts for our Robot Accessory products are part of the job as well as maintenance and service actions at site. This role also involves identifying and escalating priority issues, documenting customer interactions, and following up on customer interactions to ensure customer satisfaction.

The role allows for limited hours of work from home when mandated.

Qualifications

  • Strong customer service, customer support, and customer satisfaction skills
  • Robot Programming Robot Service or Robot Installation & Commissioning Experience is valued.
  • Experience providing excellent customer experience
  • Ability to communicate effectively with customers and resolve customer complaints
  • Proficient in using CRM software and other customer service tools
  • Detail-oriented, with strong organizational and documentation skills
  • Experience in the Industrial Robotics, Industrial or manufacturing industry is a plus
  • Bachelor's degree in Engineering or equivalent technical Diplomas are acceptable.

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