Senior Operations Manager

4 weeks ago

New Delhi, India Republic Of Karting Full time

Republic of Karting (https://republicofkarting.com/) is India's leading go karting and thrill chain operating in Mumbai, Virar, Nashik, Ahmedabad and Indore.At Republic of Karting, creating a memorable and thrilling experience for each of our customer is very important and so, this team role have a super important role to play in our team.We are seeking a dynamic and experienced Senior Operations Manager to oversee the day-to-day management of our karting track facility in Indore. The role involves ensuring smooth operations, maintaining safety standards, managing staff, and delivering an exceptional customer experience.Key Responsibilities:- Oversee daily operations of the karting facility, including track management, scheduling, and customer flow. - Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance. - Coordinate with vendors and service providers for timely support and supplies. - Staff Management - train, and supervise staff including track marshals, customer service teams, and maintenance personnel. - Create duty rosters and ensure adequate staffing levels during peak and non-peak hours. - Motivate and monitor staff performance to ensure excellent customer service. - Safety & Compliance - Ensure strict adherence to all safety protocols for customers, staff, and equipment. - Conduct regular safety inspections of tracks, karts, and protective gear. - Maintain compliance with local regulations, licenses, and health & safety standards. - Customer Experience - Ensure customers receive a fun, safe, and memorable experience. - Handle escalated customer complaints and resolve issues promptly. - Develop promotional ideas/events to boost customer engagement and revenue. - Financial & Reporting - Manage budgets, expenses, and revenue targets for the branch. - Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials. - Implement cost-control measures while maintaining service quality.Qualifications- Bachelor’s degree in business administration, Hospitality, Sports Management, or related field. - 4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred). - Strong leadership, team management, and problem-solving skills. - Excellent organizational and multitasking abilities. - Passion for motorsport, sports, or entertainment industry is a plus.

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