Senior Operations Manager
4 weeks ago
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.Job Description for Senior Manager – OperationsDriving Company Values & Vision:As Part of the Senior Leadership team, need to ensure complete span is aligned with the end goals and values of the organization.Leadership/Coaching:Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers & FLMs, setting a positive example for their working relationships with their teams.Career Development/Performance & Dialogue: Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.Continuous Improvement:Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM. As a Sr. Manager, Candidate is Responsible for: • The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business. • Complete oversight of Operations, Training and Compliance. • Client relationship management • Upselling capabilities and performance to add further business & scope of work • Identify and lead projects of high impact within the business. • Manage delivery of client’s expectations outlined in the scope of work SOW. • Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources. • Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility. • This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs. • Understand Operations and Corporate Compliance, Policies and Procedures and best practices. • Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner. • Other duties as outlined by leadership.
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New Delhi, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location:Coimbatore Experience:2 to 10 Years Roles:Senior Consultant / Deputy Manager / Manager Notice Period:Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience inCOBIT assessments, IT Governance frameworks, and ISO...
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New Delhi, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: CoimbatoreExperience: 2 to 10 YearsRoles: Senior Consultant / Deputy Manager / ManagerNotice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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New Delhi, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – Business Continuity Management (BCM) & Disaster Recovery (DR)Location: CoimbatoreExperience: 5+ yearsKey Responsibilities:- Develop, implement, and maintain enterprise-wide Business Continuity and Disaster Recovery (BCM/DR) frameworks, strategies, and procedures. - Conduct Business Impact Analysis (BIA) and Risk...
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TPRM Senior Manager
2 weeks ago
New Delhi, India Cubical Operations LLP Full timeJob Description – TPRM Senior Manager (Qatar Travel Requirement) Role:Senior Manager – Third-Party Risk Management (TPRM) Location:Qatar (Frequent travel to/from India) Base Location:India (Work from India when not travelling) Experience:7+ years Early joiners preferred Role Overview We are looking for a highly experiencedTPRM Senior Managerwho will lead...
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Senior Operations Manager
7 days ago
new delhi, India beBeeCoordinator Full timeJob Title: Senior Operations ManagerThe Senior Operations Manager will play a crucial role in ensuring seamless coordination and performance across multiple departments. This position involves driving effective communication, monitoring operations, and supporting the Chairperson in administrative and strategic tasks.Main Responsibilities:Cultivate strong...
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Senior Operations Manager
3 weeks ago
New Delhi, India TP Full timeWe're Hiring at Teleperformance!Role: Senior Manager – OperationsLocation: Malad, MumbaiWe're looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust...
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Senior Operations Manager
2 weeks ago
New Delhi, India TP Full timeWe’re Hiring at Teleperformance!✨ Role: Senior Manager – OperationsLocation: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust...
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Senior Operations Manager
6 days ago
New Delhi, India TP Full timeWe’re Hiring at Teleperformance!✨ Role: Senior Manager – OperationsLocation: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust...
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City Head Operations
3 weeks ago
New Delhi, India Antara Senior Care Full timeRole Title: City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit: Antara Assisted Care Services (Max Group Healthcare Company)Location: BangaloreQualification: Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience: Minimum 10 years in Hospital/Healthcare Operations with strong teamleadership & P&L management...
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City Head Operations
2 weeks ago
New Delhi, India Antara Senior Care Full timeRole Title:City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit:Antara Assisted Care Services (Max Group Healthcare Company)Location:BangaloreQualification:Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience:Minimum 10 years in Hospital/Healthcare Operations with strong team leadership & P&L management...
