Call Center Team Lead

2 days ago


Indore, India MAVIP Group Full time

Please note:

  • Location - Indore, on-site (office) - please apply only if in Indore / willing to work from office.
  • Fluency in English is a must, please do not apply if not fluent in spoken english


About us

MAVIP Group is a B2B services organization operating offices in the USA, UAE, and India. We offer global customers a comprehensive suite of solutions to supercharge the execution of their Go-To-Market plans.


About the position

We are hiring an experienced Call Center Team Lead to oversee our telemarketing team. The ideal candidate will manage day-to-day operations, ensure the team meets performance targets, and provide training and guidance to team members. You will play a key role in optimizing team productivity and improving overall telemarketing outcomes.


Responsibilities Include

  • Conduct outbound calls to potential customers to introduce products and services
  • Lead, manage, and motivate a team of telemarketing executives to meet performance goals
  • Monitor and evaluate the team’s performance, providing feedback and coaching as needed
  • Develop and implement strategies to improve call quality, efficiency, and conversion rates
  • Develop, monitor, report game plans for each campaign with internal and external stakeholders
  • Ensure accurate reporting on key performance metrics and call outcomes
  • Handle escalated calls and provide resolution support for complex customer issues
  • Daily campaign management & optimizing calling efficiency of the tele-calling team
  • Implementations of required processes in terms of Data, Technology and people to optimize the call centre operations
  • Achieving Monthly targets of number of leads and target allocation and management of tele-calling team


Desired Candidate Profile

  • Proven experience as a team lead or supervisor in a call center environment
  • Strong leadership and coaching skills
  • Excellent communication and problem-solving abilities
  • Ability to manage performance metrics and drive team success
  • Excellent communication skills, both verbal and written
  • Ability to work in a fast-paced, deadline-driven environment
  • Familiarity with CRM systems and databases
  • Positive attitude, strong work ethic, and a drive to succeed
  • Persuasive, result-oriented, and driven individual who loves going the extra-mile

  • Call Center Team Lead

    13 hours ago


    Indore, India MAVIP Group Full time

    Please note:Location - Indore, on-site (office) - please apply only if in Indore / willing to work from office.Fluency in English is a must, please do not apply if not fluent in spoken englishAbout usMAVIP Group is a B2B services organization operating offices in the USA, UAE, and India. We offer global customers a comprehensive suite of solutions to...

  • Call Center Team Lead

    19 hours ago


    Indore, India MAVIP Group Full time

    Please note: Location - Indore, on-site (office) - please apply only if in Indore / willing to work from office. Fluency in English is a must, please do not apply if not fluent in spoken english About us MAVIP Group is a B2B services organization operating offices in the USA, UAE, and India. We offer global customers a comprehensive suite of solutions to...


  • Indore, India MAVIP Group Full time

    Please note:Location - Indore, on-site (office) - please apply only if in Indore / willing to work from office.Fluency in English is a must, please do not apply if not fluent in spoken englishAbout usMAVIP Group is a B2B services organization operating offices in the USA, UAE, and India. We offer global customers a comprehensive suite of solutions to...

  • UI/UX Team Lead

    4 months ago


    indore, India Talent Max Full time

    Overview Urgent HiringUI/UX Team LeadExperience: 5+Years Package: 6 – 7 LPAJob DescriptionWe are seeking an experienced UI/UX Team Lead to join our dynamic team. As a UI/UX Team Lead,Qualifications:1. Bachelor’s degree in Design, HCI, Computer Science, or related field. Master’s degree preferred.2. 5+ years of experience in UI/UX design,...


  • Indore, India Rukmani Motors Full time

    Whatsapp : 88789 74296 conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution dealing with customer issues and churning out an easy-to-follow solution managing payment and...


  • Indore, India Arihant Capital Markets Full time

    **Brief Description**: - Arihant Capital is India’s leading financial services and broking company with over 900 investment centers across the country. Everything we do is shaped by the five values of Integrity, Client Commitment, Respect, Excellence and Innovation.- - Together, we are working on making investments and financial services understandable and...

  • Telly Calling

    3 weeks ago


    Indore, Madhya Pradesh, India Pachouli Wellness Clinic Full time

    Doing outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other services wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or policy related answers. - Maintain good...


  • Indore, India Tathastu Life Center Full time

    Company DescriptionTathastu Life Center focuses on improving and sustaining the physical, mental, and overall well-being of its clients through health management services and preventive healthcare. The organization is committed to devising innovative treatments and solutions to address metabolic ailments early on, enabling individuals to lead healthy,...


  • Indore, India Tathastu Life Center Full time

    Company DescriptionTathastu Life Center focuses on improving and sustaining the physical, mental, and overall well-being of its clients through health management services and preventive healthcare. The organization is committed to devising innovative treatments and solutions to address metabolic ailments early on, enabling individuals to lead healthy,...


  • Indore, India Tathastu Life Center Full time

    Company DescriptionTathastu Life Center has been working in health and wellness domain since 2012. The organisation is committed to devising innovative treatments and solutions to address metabolic ailments early on, enabling individuals to lead healthy, fulfilling, and happy lives. We have also diversified to offer corporate and institutions wellness and...


  • Indore, India Tathastu Life Center Full time

    Company Description Tathastu Life Center focuses on improving and sustaining the physical, mental, and overall well-being of its clients through health management services and preventive healthcare. The organization is committed to devising innovative treatments and solutions to address metabolic ailments early on, enabling individuals to lead healthy,...


  • Indore, India Tathastu Life Center Full time

    Company DescriptionTathastu Life Center focuses on improving and sustaining the physical, mental, and overall well-being of its clients through health management services and preventive healthcare. The organization is committed to devising innovative treatments and solutions to address metabolic ailments early on, enabling individuals to lead healthy,...

  • Team Lead

    4 weeks ago


    Indore, India PASSIONMOJO PVT. LTD. Full time

    Location : IndoreKey Responsibilities:• Lead and manage a team of 8-12 Field Sales Representatives (FLS).• Achieve sales targets through direct sales channels.• Develop and implement sales strategies.• Monitor team performance and provide training.• Maintain strong client relationships.Requirements:• Experience: Minimum 1 year of team handling...

  • Call Center Executive

    3 months ago


    Lig Colony, Indore, Madhya Pradesh, India Herbal origin Full time

    It’s great to hear about herbal Origin and its journey as a telemarketing company in India. Established in 2016 with around 60 members, herbal Origin has grown significantly over the years. The company seems to have diversified its product offerings into various categories such as Health care Products, Religious Products, and Yoga Products, which indicates...

  • Tele Calling Executive

    3 months ago


    Indore, India SG Gurukul Full time

    **Tele-calling Executive** - We are seeking a motivated and enthusiastic Tele-caller to join our team. As a Tele-caller, you will be responsible for making outbound calls to potential customers, clients.This role requires excellent communication skills, persuasive abilities, and a customer-focused approach. **Roles and Responsibilities -** - Managing and...

  • Team Lead

    4 weeks ago


    Indore, India PASSIONMOJO PVT. LTD. Full time

    Location: IndoreKey Responsibilities: • Lead and manage a team of 8-12 Field Sales Representatives (FLS). • Achieve sales targets through direct sales channels. • Develop and implement sales strategies. • Monitor team performance and provide training. • Maintain strong client relationships. Requirements: • Experience: Minimum 1 year of team...

  • Team Lead

    4 weeks ago


    Indore, India PASSIONMOJO PVT. LTD. Full time

    Location: IndoreKey Responsibilities: • Lead and manage a team of 8-12 Field Sales Representatives (FLS). • Achieve sales targets through direct sales channels. • Develop and implement sales strategies. • Monitor team performance and provide training. • Maintain strong client relationships. Requirements: • Experience: Minimum 1 year of team...

  • Team Lead

    4 weeks ago


    Indore, India PASSIONMOJO PVT. LTD. Full time

    Location : Indore Key Responsibilities: • Lead and manage a team of 8-12 Field Sales Representatives (FLS). • Achieve sales targets through direct sales channels. • Develop and implement sales strategies. • Monitor team performance and provide training. • Maintain strong client relationships. Requirements: • Experience: Minimum 1 year of...

  • Call Center Executive

    3 months ago


    Indore, Madhya Pradesh, India Sodani Hospitals & Diagnostics.Pvt.Ltd. Full time

    1. Insert customer and account data by inputting text based and numerical information through SRF within time limits 2. Compile, verify accuracy and sort information according to priorities to prepare source data in excel format for making batches. 3. Review data for deficiencies or errors, correct any incompatibilities if possible and check output 4....

  • Team Lead

    4 months ago


    Indore, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...