Call Center Team Lead
2 days ago
Please note:
- Location - Indore, on-site (office) - please apply only if in Indore / willing to work from office.
- Fluency in English is a must, please do not apply if not fluent in spoken english
About us
MAVIP Group is a B2B services organization operating offices in the USA, UAE, and India. We offer global customers a comprehensive suite of solutions to supercharge the execution of their Go-To-Market plans.
About the position
We are hiring an experienced Call Center Team Lead to oversee our telemarketing team. The ideal candidate will manage day-to-day operations, ensure the team meets performance targets, and provide training and guidance to team members. You will play a key role in optimizing team productivity and improving overall telemarketing outcomes.
Responsibilities Include
- Conduct outbound calls to potential customers to introduce products and services
- Lead, manage, and motivate a team of telemarketing executives to meet performance goals
- Monitor and evaluate the team’s performance, providing feedback and coaching as needed
- Develop and implement strategies to improve call quality, efficiency, and conversion rates
- Develop, monitor, report game plans for each campaign with internal and external stakeholders
- Ensure accurate reporting on key performance metrics and call outcomes
- Handle escalated calls and provide resolution support for complex customer issues
- Daily campaign management & optimizing calling efficiency of the tele-calling team
- Implementations of required processes in terms of Data, Technology and people to optimize the call centre operations
- Achieving Monthly targets of number of leads and target allocation and management of tele-calling team
Desired Candidate Profile
- Proven experience as a team lead or supervisor in a call center environment
- Strong leadership and coaching skills
- Excellent communication and problem-solving abilities
- Ability to manage performance metrics and drive team success
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced, deadline-driven environment
- Familiarity with CRM systems and databases
- Positive attitude, strong work ethic, and a drive to succeed
- Persuasive, result-oriented, and driven individual who loves going the extra-mile
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