Telly Calling
2 months ago
Doing outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other services wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
**Requirements**:
- Graduated high school, but a bachelor's degree is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
**Job Types**: Full-time, Fresher, Permanent
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call center: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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