Field Service Engineer

2 days ago

Mumbai, India Oxford Instruments Full time

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Job Location: Bangalore

Primary Purpose:

To install, service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification.

Key Responsibilities

Service provision within allocated timescales to include Installation planning: Ensuring equipment, Cryogens and facilities are available at customer’s site to allow efficient service and repair work. Pre-installation preparation: Ensure you fully understand performance criteria, achieved factory test results, mode of operation. Service reports: Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects. Site risk assessments: Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded Customer communication: Ensure customers fully understand the scope of the installation / service and provide timely updates to any potential changes Customer Training: Ensure customer understands full operation of system. Act as ambassador for the company enhancing customer satisfaction minimising risk and cost. Help desk support: responding to customer incidents reported by the customer as well as remote resolution support. The role requires extensive travel within India. Typically, travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be 75% travel, 25% office based technical support. Support whole Asia installation and service activities when assigned. Team up with sales in India to build positive OINS brand image by delivering first class customer experience and demonstrating strong ownership to support our customers.

Indicative Performance Measures

installation and acceptance achieved service products sales achieved customer satisfaction timely reporting

Education / Qualifications:

Educated in a relevant engineering/science discipline. Higher level degree (Masters, PhD) considered an advantage Preferably you will have held a similar role in a similar environment manufacturing, testing or servicing complex instrumentation systems You will have an understanding of cryo-magnetic systems, vacuum, safe handling of cryogens and an understanding of closed circuit compressed gas refrigerating systems. Ideally you will have experience in superconducting magnets, power supply and temperature control instrumentation, and ultra-low temperature systems

Professional Skills/ Abilities:

Able to record and present technical data on system performance. Able to diagnose complex system failures and propose effective solutions Compliance with all Health and Safety policies and procedures and will actively seek to ensure safe working environment English speaking essential Valid driver’s licence required

Personal Qualities:

Communication - Effective communication with all members of the team Teamwork - Works well as part of a team and provides support to others when necessary Cultural Awareness - Aware that other cultures have different interaction styles and respond positively  Emotional Intelligence - Desire to improve self professionally Engagement - Is committed, flexible and has a positive attitude to work Decision Making - Able to analyse a situation and know when a decision is required Innovation - Is creative and proactive Customer and Markets - Customer focussed

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