Field Service Engineer

About Everllence
Everllence, formerly known as MAN Energy Solutions, is a leading provider of propulsion, decarbonization and efficiency solutions for shipping, the energy economy and industry. True to our motto – 'Moving big things to zero' – we help key industries in the global economy to reduce hard-to-abate emissions. Our technologies have a measurable impact on the success of the global energy transition. More information about the company can be found at . Headquartered in Germany, Everllence employs around 15,000 people across more than 140 sites worldwide.

The Field Service Engineer (Mechanical) – 4 Stroke is responsible for managing the technical operations, maintenance, and performance of Everllence 4-stroke engine systems in marine and industrial applications. This includes overseeing installation and commissioning of new projects, providing on-site support to resolve technical issues, and ensuring engines run efficiently and reliably. The role also involves preparing service reports, supporting MIS documentation, and working to reduce warranty claims while improving project profitability. The ideal candidate will have strong hands-on experience with 4-stroke engines, excellent problem-solving skills, and the ability to support both customer satisfaction and business growth.

Job Responsibilities

• Oversee the installation and commissioning of Everllence (MAN) 4-stroke engines in new ship and power plant installations, including related auxiliaries.
• Calculate and analyze key contractual parameters like Specific Fuel Oil Consumption (SFOC), Specific Load Oil Consumption (SLOC), engine performance, and ensure smooth project handover.
• Attend breakdowns, warranty claims, troubleshooting, and retrofit works for Everllence (MAN) 4-stroke engines, including SEMT Pielstick, Augsburg large bore engines, and Holeby small bore engines.
• Provide technical and product-related support for customer queries, offering solutions to complex engine-related issues.
• Coordinate with Headquarters and customers according to process and job requirements to ensure smooth operations and timely project delivery.
• Review scope of work, prepare project estimations, and provide inputs for service contract preparation.
• Ensure the efficient operation of engines, maximizing performance, and minimizing downtime.
• Prepare detailed reports on project progress, performance, and any technical issues for both internal and external stakeholders.
• Offer technical advice, training, and service program information to customers.
• Identify sales opportunities while at customer sites.
• Develop and maintain strong relationships with key customers and service providers.
• Manage multiple projects effectively across different levels of the organization.

Key Competencies Required

• Strong understanding of 4-stroke marine engines, including IC engine fundamentals, control systems, diagnostics, condition monitoring, and performance optimization.
• Diagnose and troubleshoot technical issues related to engine performance and control.
• Take ownership of project work and ensure timely technical support to customers.
• Address and resolve customer technical issues efficiently.
• Coordinate effectively with cross-functional teams and field service personnel.
• Allocate field service manpower efficiently to meet operational demands.
• Handle customer interactions professionally, including negotiations and technical presentations.
• Identify potential after-sales business opportunities during service visits and share insights with the Sales team.
• Handling of New projects for installation and commissioning.
• Take ownership of situation and provide support to customer in solving technical issues.
• Preparation of Service Report and forward it to the concerned.
• Minimizing warranty claim, increase project profitability and Reporting of MIS.

Skills Required

• Strong technical knowledge of the product, basics of IC engine and Control
• Experience handling long-duration projects and technical supervision.
• Willingness to travel at short notice and work onboard vessels.
• Excellent problem-solving and communication skills.

Qualification & Experience

• Bachelor's degree in Mechanical or Marine Engineering, or an equivalent qualification.
• Minimum 6 - 9 years of experience with 4-stroke marine engines, including at least 3 years of experience with Everllence (MAN) engines, preferably MC types.
• Proven experience in the marine service industry at various levels, such as Service Engineer, Third/Second Engineer, either with an OEM or on commercial vessels globally.
• Practical knowledge of at least one type of MAN B&W 4-stroke engine (such as Pielstick, Augsburg, or Holeby) is essential.
• Experience in electrical and control systems, with familiarity in 2-stroke MC engines considered an added advantage.
• Preference will be given to engineers with experience in commissioning, operation, maintenance, and troubleshooting of large marine diesel engines

That Is Important To Us
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