Senior Network Telecom Engineer

4 days ago

Noida, India Iden Consulting Pvt Ltd Full time

Description :Sr. Telecom Engineer ( L2 )Years of Experience :- 4-8 YearsQualification :- Bachelor degree or equivalent experienceLocation :- NoidaSkill sets :- Sr. Telecom Engineer - L2Mandatory :Preferable/Optional :- Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint / Nice recordingJob Roles and Responsibilities :- Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.- In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.- Good understanding of Acqueon Outbound solution- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.- Recording solution knowledge, preferably Calabrio AQM- Troubleshooting experience on Finesse, PGs.- Experience with ICM / UCCE scripting utilizing Script Editor.- Understand UCCE Database Schema and ability to use queries against the databases.- Good knowledge on Verint Recording solution- Hands on experience on Incident & Change management process.- Good understanding on ITIL process.- Work with OEM for escalated cases.- Good Team player and provide periodical knowledge transfer to teams.- Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation- Should have good verbal and written communication skills.Note :- PCCE = Packaged Contact Center Enterprise- UCCE = Unified Contact Center Enterprise (ref:hirist.tech)

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