Strategic Consultant

2 weeks ago

Mumbai, India Cornerstone OnDemand Full time

This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Strategy Consultant - Adoption, ChangeCommunication & Engagement | Mumbai or Pune | HybridAbout the Role As a Strategic Consultant, youwill work closely with customers to drive user adoption, engagement, andretention on their learning platforms. Your role is critical in helpingorganizations maximize the value of their investments by developing and executingstrategic initiatives that enhance platform usage, optimize user experience,and reinforce long-term customer success. By leveraging marketingstrategies, data-driven insights, and innovative engagement techniques, youwill guide customers in fostering a culture of continuous learning and digitaladoption. This role sits within the Chief Customer Officer's organization andthe Services team, playing a key part in strengthening our customer-centricapproach.Key Responsibilities CustomerStrategy & Consulting Actas a strategic advisor to customers, helping them develop and executeadoption and engagement strategies tailored to their business goals. Partnerwith customer stakeholders to identify challenges and implement solutionsthat drive sustained usage and learner engagement. Provideongoing consulting services to optimize the user experience and ensurelong-term platform success. Adoption& Engagement Initiatives Designand implement marketing and communication strategies that boost useradoption and retention. Developand execute launch campaigns, engagement programs, and content strategiesthat create excitement and sustained interaction on the platform. Craftcompelling messaging across multiple channels (email, push notifications,web pop-ups, social media) to drive engagement and reinforce value. CustomerSuccess & Retention Workcross-functionally with internal teams to align adoption strategies withoverall customer success objectives. Usedata and analytics to track user behavior, measure engagementeffectiveness, and make data-driven recommendations. Stayinformed on industry trends and best practices to continuously enhancecustomer engagement strategies.What We're Looking For4 years of experience in strategic consulting, customer success, ormarketing strategy with a focus on user adoption and engagement. Strongability to develop and execute engagement campaigns that drive measurableuser adoption and retention. Exceptionalcommunication, presentation, and consulting skills to influence customersand internal stakeholders. Provenexperience in managing multiple projects, coordinating cross-functionalteams, and adapting to shifting priorities. Adata-driven mindset with the ability to translate insights into actionablestrategies. Creativeproblem solver with a passion for improving customer experiences anddigital adoption. Technicalacumen-while not an engineering role, the ability to understand new-agetechnologies is an asset. MBAor equivalent advanced degree preferred #LI-Hybrid

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