RingCentral - Product Analyst

3 weeks ago

Bengaluru, India RingCentral, Inc Full time

The Product Management team is looking for an experienced Product Analyst. You will have the opportunity to shape strategy and influence millions of business user's communication and collaboration experience. As we expand our capabilities within key product areas like RingCX, our AI-first Contact Center and RingCentral Events, this role will be instrumental in supporting data-driven analyses to optimize usage and product adoption.

Responsibilities :


- Build a deep understanding of our existing business using internal and external data.


- Inform business and product strategy by defining and instrumenting core metrics for product initiatives.


- Partner with Product Management, Design, Engineering, and Marketing to implement data initiatives that positively impact user experience and improve product adoption.


- Explore, analyze, and own reporting of user engagement metrics, product feature use and performance data.


- Outline data-driven opportunities, and frame actionable insights and product recommendations.


- Effectively communicate findings, insights, and recommendations to stakeholders across the organization through presentations, reports, and dashboards.

Requirements :

- B. Tech/ B. E or Master's in Computer Science/Computer Engineering or any equivalent field.


- Experience analyzing usage data for SaaS products with a background preferably in contact centre operations and AI is desirable.


- Minimum of 3-8 years of overall industry experience in the data analytics domain highly preferred, with hands-on knowledge of SQL, PL/SQL and Python scripting.


- Knowledge about the Hadoop ecosystem and its components with hands-on experience in automating scripts is required.


- Exposure to visualization tools like Tableau and/or event tracking tools like Mixpanel/Amplitude.


- Excellent communication skills.


- Able to tell complicated technical content and analytical insights simply to multiple audiences including executives.

(ref:hirist.tech)

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