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Product Analyst
3 weeks ago
- Build a deep understanding of our existing business using internal and external data
- Inform business and product strategy by defining and instrumenting core metrics for product initiatives
- Partner with Product Management, Design, Engineering, and Marketing to implement data initiatives that positively impact user experience and improve product adoption
- Explore, analyze, and own reporting of user engagement metrics, product feature use and performance data
- Outline data-driven opportunities, and frame actionable insights & product recommendations
- Effectively communicate findings, insights, and recommendations to stakeholders across the organization through presentations, reports, and dashboards
Desired qualifications:
- B.Tech/B.E. or Master's in Computer Science/Computer Engineering or any equivalent field
- Experience analyzing usage data for SaaS products with background preferably in contact center operations and AI is desirable
- Minimum of 3-8 years of overall industry experience in data analytics domain highly preferred, with hands on knowledge of SQL, PL/SQL and python scripting
- Knowledge about Hadoop ecosystem and its components with hands on experience in automating scripts required
- Exposure to visualization tools like Tableau and/or event tracking tools like Mixpanel/Amplitude
- Excellent communication skills. Able to tell complicated technical content and analytical insights in simple way to multiple audiences including executives
- Comprehensive medical, life insurance, pension schemes
- MBO bonus
- Paid holidays
- Privilege leave
- Bereavement leave
- Maternity & Paternity leave
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace
- Employee referral bonus
- Professional development allowances
- Night shift allowances
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