Product Analyst

3 weeks ago

Bengaluru, India RingCentral Full time
Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

The Product Management team is looking for an experienced Product Analyst. You will have the opportunity to shape strategy and influence millions of business user's communication and collaboration experience. As we expand our capabilities within key product areas like RingCX, our AI-first Contact Center and RingCentral Events, this role will be instrumental in supporting data-driven analyses to optimize usage and product adoption.

Responsibilities:

Build a deep understanding of our existing business using internal and external dataInform business and product strategy by defining and instrumenting core metrics for product initiativesPartner with Product Management, Design, Engineering, and Marketing to implement data initiatives that positively impact user experience and improve product adoptionExplore, analyze, and own reporting of user engagement metrics, product feature use and performance dataOutline data-driven opportunities, and frame actionable insights & product recommendationsEffectively communicate findings, insights, and recommendations to stakeholders across the organization through presentations, reports, and dashboards

Desired qualifications:

B.Tech/B.E. or Master's in Computer Science/Computer Engineering or any equivalent fieldExperience analyzing usage data for SaaS products with background preferably in contact center operations and AI is desirableMinimum of 3-8 years of overall industry experience in data analytics domain highly preferred, with hands on knowledge of SQL, PL/SQL and python scriptingKnowledge about Hadoop ecosystem and its components with hands on experience in automating scripts requiredExposure to visualization tools like Tableau and/or event tracking tools like Mixpanel/AmplitudeExcellent communication skills. Able to tell complicated technical content and analytical insights in simple way to multiple audiences including executivesWhat we offer:

Comprehensive medical, life insurance, pension schemesMBO bonusPaid holidaysPrivilege leaveBereavement leaveMaternity & Paternity leaveEmployee Assistance Program (EAP) with counseling sessions available 24/7Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpaceEmployee referral bonusProfessional development allowancesNight shift allowancesRingCentral’s Engineering team

works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is

your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

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