Senior Program Associate

Job Title: Senior Program AssociateLocation: Vashi, Navi Mumbai (On-site)Experience: 2–4 YearsType: Full-timeAbout GrexaGrexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.About the RoleWe are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.Key Responsibilities- Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation - Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption - Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution - Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement - Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion - Build and maintain operational dashboards and reporting frameworks to measure program performance - Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goalsRequirements- 2–4 years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company - Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes - Strong analytical and problem-solving skills, with a focus on execution and results - Excellent communication, coordination, and stakeholder management skills - Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools - Highly proactive, detail-oriented, and comfortable working in dynamic environmentsWhy Join Us- High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career. - Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives. - Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability. - Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses. - Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth. - Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.