Senior Program Associate

Job Title: Senior Program Associate Location: Vashi, Navi Mumbai (On-site) Experience: 2–4 Years Type: Full-time About Grexa Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing. Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees , successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale. We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling. About the Role We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform. You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients. If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in. Key Responsibilities Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion Build and maintain operational dashboards and reporting frameworks to measure program performance Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals Requirements 2–4 years of experience in Program Management, Customer Success, Operations, or Growth roles , ideally in a product-based startup or SaaS company Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes Strong analytical and problem-solving skills , with a focus on execution and results Excellent communication, coordination, and stakeholder management skills Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools Highly proactive, detail-oriented, and comfortable working in dynamic environments Why Join Us High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career. Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives. Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability. Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses. Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth. Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.