Loyalty Juggernaut

- Join our dynamic Customer Success team as a Product Specialist, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands.

- At Loyalty Juggernaut, we're on a mission to revolutionize customer loyalty through AI-driven SaaS solutions.

- We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY- , our SaaS Product that empowers multinational enterprises to build deeper customer connections.

- Designed for scalability and personalization, GRAVTY- delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

Our Impact:.

- 400+ million members connected through our platform.

- Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

- Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty.

The Opportunity:

- If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you.

- As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

What will you Do:

A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success.

You'll:

- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).

- Develop comprehensive business cases and market feasibility analyses.

- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.

- Oversee the implementation of loyalty program using GRAVTY- , ensuring seamless integration into clients' existing systems.

- Design, deliver, and maintain training programs for client users.

- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).

- Collaborate with the product management team to drive innovation and deliver transformative product features.

- Develop high-impact product marketing collaterals, including white papers and presentations.

- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for :

- An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:.

- Bachelor's degree in Engineering (CS/IT stream) complemented by an MBA is an ideal fit.

- Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.

- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.

- Exceptional interpersonal skills and a problem-solving mindset.

- Proven ability to manage complex priorities and projects under pressure.

- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.

- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.