Project Manager

2 weeks ago

Hyderabad, India Loyalty Juggernaut, Inc Full time US$ 80,000 - US$ 1,50,000 per year

At Loyalty Juggernaut (LJI), we're transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights

  • 400M+ loyalty members supported globally.
  • Trusted by 100+ enterprise partners.
  • Three-time winner of "Best Technology Innovation in Loyalty".

Visit  to know more about us.

Role Summary
We're seeking an experienced Project Manager to lead end-to-end delivery of GRAVTY implementations for our enterprise clients. You'll coordinate cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.

This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.

Key Responsibilities

Project Delivery

  • Own successful implementation of GRAVTY for client projects, delivering against scope, schedule, and budget.
  • Ensure go-live readiness for new and enhanced implementations.
  • Proactively manage stakeholder expectations, dependencies, and risks.
  • Track delivery progress and team velocity to identify improvement opportunities.

Agile Team Leadership

  • Support 3–4 Agile teams in delivering value through well-executed sprints.
  • Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.
  • Promote Agile best practices and continuous team improvement.
  • Track deliverables against program milestones and PI objectives.

Success Measures

  • Projects delivered on time, within scope and budget.
  • Increased team velocity and estimation accuracy.
  • Adoption of Agile best practices and improved team performance.
  • Strong internal and external stakeholder satisfaction.
  • Successful participation in PI planning and program-level coordination.

Must-Have Qualifications

  • 5–8 years' experience in project management within IT or SaaS product environments
  • Proven success managing Agile teams and enterprise implementations
  • Strong skills in Jira, Confluence, and modern project delivery tools
  • Excellent communication, stakeholder management, and cross-functional collaboration skills

Nice-to-Have

  • Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.
  • Experience in the loyalty space
  • Proven track-record for delivering successful outcomes
  • Bachelor's in Engineering or IT; MBA is a plus

You're a Great Fit If You

  • Lead with empathy, clarity, and accountability
  • Thrive in fast-paced, multi-stakeholder environments
  • Are metrics-driven, process-minded, and improvement-oriented
  • Excel at balancing delivery execution with stakeholder satisfaction

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