Manager, Operations
3 days ago
Company:NextDimension AI (Location:Delhi, India Job Type:Full-time Compensation:Cash INR 10-18 LPA + EquityAbout Us: NextDimension AIis a fast-growing healthcare AI startup dedicated to revolutionizing the patient experience. We leverage cutting-edge AI and automation to streamline administrative processes for healthcare providers in the United States. We are building a world-class operations team in Delhi/Gurgaon to support our US-based clients and are looking for a foundational leader to build and scale this critical function.The Role: We are seeking a"player-coach"to be our founding operations and client leader in India. This is a hybrid role: you will own the entire service delivery and the strategic client relationship. You will be responsible for building and managing a team, while also personally handling critical tasks as our subject matter expert. You are the single point of ownership for operational excellence and client success.Key Responsibilities: Client Partnership:Own and grow strategic US client relationships. Lead all client reporting and business reviews (WBRs, QBRs). Automation Strategy:Proactively analyze client operations to identify and introduce our AI automation tools. Hands-on Leadership:Lead from the front. Personally handle patient calls, prior-auths, and RCM tasks to set the quality standard and act as the primary backup. Team Building:Recruit, hire, train, mentor, and manage the entire operations team from scratch. Process Excellence:Build, document, and optimize all operational SOPs. Compliance:Own and enforce 100% HIPAA compliance and data security.Qualifications & Skills: Required: MBA or Master's in Healthcare Administration (MHA). 5+ years of experience in operations, with at least 2 years in a leadership role. Demonstrated "player-coach" mentality:A proven willingness and ability to be hands-on, learn on the job, and perform all core tasks of the team you are managing. Proven track record of successfully hiring, training, and scaling operations teams. Excellent client-facing communication and relationship management skills. Strong analytical skills with proficiency in using data to drive decisions. Mandatory:Deep, practical experience within a BPO/KPO environment. Thorough understanding of HIPAA regulations and a commitment to data security.Preferred: Expert-level knowledgeof US healthcare processes, including patient scheduling, patient queries, andend-to-endrevenue cycle management (RCM) process. Hands-on experience with various EMR/EHR systems (e.g., Epic, Athenahealth, eClinicalWorks). Experience serving in the US Healthcare industry. Experience working in a fast-paced startup environment. Experience with call center technologies (CRM, IVR, call monitoring software). Certifications in Project Management (PMP) or Process Improvement (Lean, Six Sigma).
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MICE Operations Manager
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Narela, India Wizard Events and Conferences Full timeWe’re Hiring: MICE Domestic & International Outbound Operation Manager Location: Mumbai / Bangalore / DelhiExperience: 8+ Years in MICE OperationsWe are looking for a results-driven and detail-oriented MICE Operations Manager to lead our Domestic & International Outbound operations. This role will oversee end-to-end event execution, manage client...
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MICE Operations Manager
2 weeks ago
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Narela, India Alankit Assignments Ltd Full timeJob Description for Senior (Operations)_Manager – Registrar and Share
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Head of Operations
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Narela, India TajSATS Full timeJob Description Operations Head – Airline & Institutional CateringDepartment: OperationsLocation: DelhiReports To: General ManagerJob SummaryWe are seeking a strategic and results-driven Operations Head to lead and manage the end-to-end operations of our airline and institutional catering services. This role is responsible for ensuring operational...
