Panel Helpdesk Associate

1 week ago


Gurugram, India Sago Full time
Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service  Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible  Work with internal teams to troubleshoot issues that impact respondent experiences  Escalate complex issues appropriately and follow up to ensure timely resolution  Learn and stay up-to-date on Sago’s technologies and procedures  Follow appropriate communication procedures, guidelines, and policies Other duties as assigned 

Requirements

Education: 

High School diploma/GED required Experience in market research a plus.  Experience with customer service ticketing software a plus  Proficiency in additional languages ( French, Spanish) is required for handling region-specific tickets 

Computer Skills: 

Proficient in Microsoft Office including Word, Excel and PowerPoint  Experience working with cloud-based software 

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