Sr. Manager-Operations

4 weeks ago

Delhi, Delhi, India Moove Full time

About MooveMoove is on a mission to make the world more productive and successful by redefiningaccess to auto finance and vehicle ownership. Our starting point is a technology-enabledlending model to radically transform the availability of auto finance and vehicles for ondemand mobility marketplaces. By doing so, Moove is creating sustainable jobs forentrepreneurs in the mobility sector.About the RoleAs a Sr. Manager-Operations at Moove.Io, you will be at the forefront of managing andexpanding our urban mobility operations within your assigned city. You will oversee awide range of responsibilities, including fleet operations, driver management, customersupport, and partnerships with local stakeholders. Your role will involve optimizing theefficiency and reliability of our transportation services, ensuring exceptional customerexperiences, and driving sustainable growth in your city. Join us in revolutionizing urbanmobility and shaping the future of transportation in your community.What you'll be doing● Set-up, Lead, and Scale Moove's business operations in your city.● Manage and Coach the Operations Team Leads.● Craft and achieve business goals with regards to operational excellence,profitability, and Driver experience.● Work closely with the Head of Operations to drive projects and resolve anyoperational issues.● Manage City Operations Metrics Dashboard and ensure that the business andoperational metrics are healthy at all times● Lead daily stand-ups to review City Ops data and plan the next course of action● Lead the charge on ensuring timely and full collection of all driver receivables● Facilitate timely on-boarding of vehicles and support vehicle supply activities.● Support in-country initiatives to promote Driver Safety and Driver Diversity.● Lead deployment and quality of supply chain (i.E. Moove Driver-partners)● Collaborate with marketing teams to initiate creative local strategies and usergrowth campaigns● Work with Central Ops and other city managers to help scale our other citiesthrough developing and sharing best practices● Lead local regulatory concerns with our Policy, Legal, and Communications teams.What you will need for this position● Successful candidates will bring a dynamic combination of IQ and EQ and anability to think strategically and execute tactically.● A keen sense of responsibility, initiative, and an ability to inspire. You should feelcomfortable working autonomously and in a team environment.● A minimum of 8 years of experience, but we will consider candidates with lessexperience if they meet our other requirements● Operational experience is a plus;knowledge of the automotive industry is notrequired but is a plus.● Excellent communication, organisation, and project management skills● Balance attention to detail with swift execution - we need to do things quickly, andwe need to do them well. Balancing those can be challenging, and this should be astrength of yours● Ability to prioritise important and urgent activities● Excellent organisational skills and attention to detail.● Excellent time management skills with a proven ability to meet deadlines.● Strong analytical and problem-solving skills.● Excellent verbal and written communication skills.● MBA will be a preferred, but not a mandatory requirement● Growth mindset to scale up products and new geographies● Ability to fuse business, strategy, finance, and legal concepts to lead complex,multi-faceted deals.Key Metrics● Monthly P&L output - Actuals vs Targets● Monthly Rental collection - Actuals vs Targets● Fleet Utilisation % of the fleet - Actuals vs Targets● City Driver Partner satisfaction score● Fleet Safety● Overall expenses - Actuals vs Targets● Overall Fleet Growth and Top Line Growth● New product launch and execution● Team Morale & Attrition %● Team Diversity● Advertising execution of campaignsAbout the teamOur team is collaborative, positive, curious, and engaged. We think fast, work smart, laughoften, and are looking for like-minded people to join us in our mission to disrupt vehicleownership and make cities better.Moove is strongly committed to diversity within its community.The Company's approved Employment Equity Plan and Targets will be considered as partof the recruitment process. As an Equal Opportunities employer, we welcome peoplefrom all backgrounds who seek the opportunity to help build a future where everyoneand everything can move independently.Pre-hiring Notice:Moove relies on the accuracy of the information contained inemployment applications, as well as the accuracy of other data presented throughout thehiring process and during employment. Any misrepresentations, falsifications, or materialomissions in any information or data provided by an applicant may result in the applicantbeing excluded from further consideration for employment or if an individual has alreadybeen hired, termination of employment.EEO Statement:Moove is an equal opportunity employer and does not discriminate onthe basis of gender, race, sexual orientation, marital status, religion, political affiliation orany other protected characteristic.Moove's Vision:Moove is a mobility asset finance company and is Uber's preferred fleetpartner. Our Vision is to democratise vehicle ownership and empower mobilityentrepreneurs worldwide.

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