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Sr. Manager-Operations

4 weeks ago

Delhi, Delhi, India Moove Full time

About Moove

We are on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces.

By doing so, we are creating sustainable jobs for entrepreneurs in the mobility sector.

About the Role

As a Sr. Manager-Operations at Moove.io, you will be at the forefront of managing and expanding our urban mobility operations within your assigned city. You will oversee a wide range of responsibilities, including fleet operations, driver management, customer support, and partnerships with local stakeholders.

Your role will involve optimizing the efficiency and reliability of our transportation services, ensuring exceptional customer experiences, and driving sustainable growth in your city.

Key Responsibilities
  • Set-up, Lead, and Scale Moove's business operations in your city.
  • Manage and Coach the Operations Team Leads.
  • Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
  • Work closely with the Head of Operations to drive projects and resolve any operational issues.
  • Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times.
  • Lead daily stand-ups to review City Ops data and plan the next course of action.
  • Lead the charge on ensuring timely and full collection of all driver receivables.
  • Facilitate timely on-boarding of vehicles and support vehicle supply activities.
  • Support in-country initiatives to promote Driver Safety and Driver Diversity.
  • Lead deployment and quality of supply chain (i.e. Moove Driver-partners).
  • Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
  • Work with Central Ops and other city managers to help scale our other cities through developing and sharing best practices.
  • Lead local regulatory concerns with our Policy, Legal, and Communications teams.
Requirements
  • Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.
  • A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
  • A minimum of 8 years of experience, but we will consider candidates with less experience if they meet our other requirements.
  • Operational experience is a plus; knowledge of the automotive industry is not required but is a plus.
  • Excellent communication, organisation, and project management skills.
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours.
  • Ability to prioritise important and urgent activities.
  • Excellent organisational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • MBA will be a preferred, but not a mandatory requirement.
  • Growth mindset to scale up products and new geographies.
  • Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.
Key Metrics About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.