Associate Manager

Description : The Associate Manager Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers.Key Responsibilities : Implementation Leadership :- Lead the end-to-end implementation lifecycle - from requirement gathering, solution design, configuration, testing, deployment, to post-go-live support. - Act as the primary point of contact between clients, technical teams, and business stakeholders.- Translate business needs into technical and functional requirements.- Develop detailed project implementation plans, timelines, and deliverables.- Ensure all configurations, integrations, and custom developments adhere to defined standards.- Oversee UAT, system testing, and data migration activities for smooth deployments.- Drive process optimization, identify risks, and implement mitigation plans proactively.Team & Client Management : - Manage and mentor implementation engineers, analysts, and configuration specialists.- Coordinate with client-side project managers and technical leads to ensure alignment and timely delivery.- Conduct regular status reviews, progress reports, and stakeholder meetings.- Ensure that Service Level Agreements (SLAs) and KPIs are consistently met.- Support business development teams in pre-sales discussions, solution demonstrations, and RFP responses.Technical & Functional Expertise : - Perform hands-on system configuration, data setup, and integration with third-party applications.- Collaborate with product and engineering teams to tailor solutions to client requirements.- Troubleshoot technical issues, monitor system performance, and ensure post-implementation stability.- Maintain comprehensive documentation - including technical specifications, configuration guides, and standard operating procedures.Continuous Improvement : - Evaluate the implementation process for scalability, efficiency, and automation opportunities.- Stay updated with emerging technologies, integration tools, and industry best practices.- Champion continuous learning within the team to maintain technical excellence.Technical Skills & Competencies : Core Technical Proficiency :- Strong hands-on experience in system implementation and configuration within enterprise software (ERP/CRM/HRMS/Analytics/Cloud Platforms).- Proficiency in SQL, data analysis, and report generation.- Knowledge of API integrations, web services (REST/SOAP), and middleware tools.- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.- Understanding of DevOps principles, CI/CD pipelines, and automation frameworks.- Knowledge of project management tools (JIRA, Trello, Asana) and documentation platforms (Confluence, Notion).Preferred Technical Exposure (depending on domain) : - ERP Systems : SAP / Oracle / Microsoft Dynamics / Workday.- CRM Platforms : Salesforce / HubSpot / Zoho.- Integration Tools : Dell Boomi, MuleSoft, Postman, Zapier.- Programming Knowledge : Basics of Python, Java, or JavaScript for automation or script customization.- Data Tools : Power BI, Tableau, or Excel for analytics and reporting.Qualifications :- Bachelors / Masters degree in Computer Science, Information Technology, Engineering, or related field.- 6 - 10 years of experience in technology implementation, including 23 years in a leadership or managerial capacity. - Proven track record of implementing enterprise software or technology platforms across multiple clients or business units.- Experience managing multiple projects simultaneously in a fast-paced environment.- Strong understanding of SDLC, Agile, and Waterfall methodologies.Soft Skills & Attributes :- Strong leadership and team management abilities.- Excellent problem-solving, analytical, and decision-making skills.- Outstanding verbal and written communication skills.- High attention to detail and organizational skills.- Ability to manage multiple priorities and adapt to changing requirements.- Client-centric mindset with a focus on quality and long-term success. (ref:hirist.tech)