Process Associate
3 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of a PA, Collections (Non Voice)
We are looking for professionals with OTC domain experience who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• Implement collections strategy to reduce the past due Research and problem solve in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any adhoc request on time.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly.
• Call out problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
• B.Com
• Freshers are eligible
• Excellent Interpersonal skills
Preferred Skill Set
• Prior collections management experience will be an advantage
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