Process Associate-Trust and Safety

3 weeks ago

Hanamkonda, India Genpact Full time

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of PA, Customer Service

Responsibilities

Address all end-user queries as per the process and policies defined in the workflow Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency Identify issue trends and report it to the Subject Matter Experts and Front-line Managers Be a great teammate, work with your peers to help your team perform better

Qualifications we seek in you

Minimum qualifications

Commerce Graduate Freshers are eligible Excellent Communication Skills (verbal and written) Typing skills of 32 words per minute with 90% accuracy AMCAT: English - 390, Quants Ability - 285, Logical Ability – 315 Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability

Preferred qualifications

Technical Expertise - mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS Customer Service background will be an added value Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability Must be willing to work in a 24/7 environment

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

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