Process Associate

3 weeks ago

Hanamkonda, India Genpact Full time

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Developer, Customer Service

In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.

Responsibilities

Respond to customer queries and concerns

·Provide support on customers account & improve Customer's experience.

·Ability to provide great customer experience / solve customer issues/ Ability to upsell

·Maintain a deep understanding of client processes and policies

·Reproduce customer issues and call out product bugs

·Provide excellent customer service to our customers

·Demonstrate the capacity for critical thinking and analysis.

·Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Preferred qualifications

Work experience in Customer Service with experience in credit cards/banking

·Relevant experience in a customer service role chat/email/voice

·Analytical skills with customer-centric approach

·Excellent proficiency with English & Hindi

·Ability to work on a flexible rotating schedule 24x7 (including weekend shift)

·Good attention to detail

Minimum qualifications

Any graduate degree or equivalent with an excellent academic record Effective probing skills and analyzing / understanding skills Excellent Interpersonal Skills

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

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