
Pride Hotels
3 weeks ago
Job Description - Catering Sales Account Manager
Designation: Catering Sales Account Manager
Department: Sales & Marketing
Location: Hotel Property
Purpose of the Role:
Responsible for driving Catering Sales and managing banquet operations under the direction of the Head of Catering Sales.
Oversees the selling, planning, and execution of all food & beverage functions, conferences, and banquets while ensuring guest satisfaction, revenue growth, and cost efficiency.
Reporting Structure:
- Reports to: Head of Catering Sales
- Positions Reporting to: Catering Sales Executive and below
Interacts with:
- Departmental Managers for operational efficiency
- Local license agencies for event-related compliance
- Bookers, Travel Agents, Corporate Clients & Customers
- Peers in competition hotels & local dignitaries
- All operational & support departments to ensure guest satisfaction
Key Recommend ideas to enhance guest experience, revenue generation, and cost Assist the Catering Sales Manager in all duties and act in his/her absence.
- Monitor, analyze, and control departmental costs; support in budget preparation.
- Present during all major banquet functions and events.
- Finalize contractual agreements with clients and identify new accounts through cold-calling.
- Conduct market intelligence to track competitors and acquire potential accounts.
- Maintain MIS and update client databases regularly.
- Ensure systematic sales reporting (Sales Force Automation).
- Cross-sell products and services to maximize revenue.
- Achieve sales targets through market penetration and customer engagement.
- Participate in sales briefings, trade shows, and sales blitzes.
- Maintain operational manuals, updated policies, and catering-related files.
- Collaborate with the Executive Chef to design guest-friendly menus.
- Monitor competitor operations and update management on industry trends.
Interpersonal & Leadership:
- Ensure adherence to hotel policies and code of conduct.
- Coach, mentor, and discipline team members as required.
- Ensure staff punctuality, grooming, and professional conduct.
- Conduct training programs and on-the-job coaching for team members & trainees.
- Promote a safe and professional work environment for employees and guests.
- Maintain inter-departmental coordination and positive team culture.
Authority & Scope:
- Areas of Operation: Sales & Marketing, Banquet Operations, Client Visits
- Work Hours: Based on business needs; result-oriented role
Key Performance Indicators (KPIs):
- Revenue achievement vs. budget
- Guest satisfaction & repeat business
- Cost efficiency & profitability
- Team performance & employee engagement
- Compliance with standards & policies
Job Bachelor's degree in Hotel Management / MBA preferred
Knowledge:
- Menu planning, banquet service standards, food & beverage knowledge
- Licensing, contracts, and legal aspects of catering sales
- Sales & Marketing fundamentals, revenue management, budgeting & forecasting
- Market research, property management systems, industry best practices
Skills:
- Strong selling & upselling ability
- Negotiation & communication skills
- Analytical & problem-solving skills
- Team handling & people management
- Relationship building & client servicing
Attitude:
- Business-focused, detail-oriented, self-motivated
- Professional appearance & grooming
- Proactive and goal-driven
Age Requirement:
- Between 24 - 29 years
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