Pride Hotels

Job Description

Designation: General Manager

Department: General Manager's Office

Location of Posting: Hotel Property

Position Purpose:

To ensure optimum operational efficiency by directing all Executive Committee members and Departmental Heads, while establishing and executing strategic initiatives in line with The Pride Group's directives. The General Manager is responsible for maximizing profitability, enhancing customer satisfaction, improving operational processes, and fostering high employee morale.

Key Organizational Relationships:

- Reports to: Vice President

- Positions Reporting to: Hotel Ex-Com Members, Department Heads, Supervisors & Associates

- Interacts with: All internal stakeholders for budget planning, P&L, Capex, Sales & Marketing strategies, HR policies, IR, Training, and Development initiatives.

Duties and Responsibilities:

Strategic / Conceptual Leadership:

1. Develops property-level strategies aligned with international standards and corporate business objectives.

2. Defines short and long-term operational goals to ensure organizational growth.

3. Guides departments in creating and executing business plans.

4. Conducts competitive analysis to introduce new ideas and maintain market relevance.

5. Champions organizational change and drives implementation of strategic initiatives.

6. Supports and directs revenue management strategies to optimize financial performance.

7. Develops strategic account plans for market demand generators.

8. Identifies and prioritizes critical success drivers and aligns team efforts.

9. Anticipates business-impacting events and crafts effective response strategies.

10. Collaborates with PR and the Senior Management team to uphold a positive brand image.

11. Builds strong local and regional relationships to increase brand awareness.

12. Embodies and promotes core organizational values.

Operational Leadership:

1. Makes key decisions related to daily hotel operations; ensures resource adequacy.

2. Analyzes financial reports to optimize revenue and control costs.

3. Encourages innovation and improvement to increase profitability.

4. Ensures adherence to brand standards and operational procedures.

5. Acts on customer feedback to enhance service quality.

6. Reviews competitor strategies to boost occupancy and RevPAR.

7. Resolves guest and operational issues as a customer advocate.

8. Engages with guests regularly to collect and act upon feedback.

9. Ensures beneficial and compliant vendor contracts.

10. Acts as the primary point of contact for all hotel-related communication.

Sales & Marketing:

1. Builds a strong and focused Sales & Marketing team aligned with business goals.

2. Provides strategic direction to the Sales Department.

3. Manages public relations and community engagement per corporate policies.

4. Coordinates with the Corporate Sales team to maximize revenue streams.

5. Implements and promotes corporate marketing initiatives.

Materials & Purchasing:

1. Ensures procurement efficiency and cost-effectiveness.

2. Reviews incoming merchandise for compliance with quality standards.

3. Oversees major tenders and contracts.

4. Ensures adherence to purchasing policies and procedures.

5. Seeks inputs from Purchase Committee, Chief Engineer, Executive Housekeeper, and VP - Purchasing.

Finance & Accounts:

1. Monitors key financial indicators and takes corrective measures when required.

2. Controls expenses and ensures budget compliance.

3. Oversees operating, capital expenditure, and FF&E budgets.

4. Ensures statutory compliance and efficient MIS reporting.

5. Manages hotel cash flows and IT applications for operational Works closely with Chief Engineer for optimal maintenance standards.

2. Ensures a safe and secure hotel environment.

3. Maintains hygiene and sanitation standards as per international benchmarks.

4. Reviews facilities and services for improvement.

5. Leads CARE program initiatives and cost reviews.

Food & Beverage:

1. Enhances F&B sales and controls operational costs.

2. Directs F&B promotional activities to maximize profitability.

3. Encourages continuous innovation in the F&B department.

4. Reviews menu pricing, promotions, and merchandising regularly.

General Administration:

1. Improves executive efficiency through regular meetings and reviews.

2. Acts on findings from various audits and feedback systems.

3. Drives hotel-wide development and efficiency measures.

4. Conducts inspections and review meetings periodically.

5. Approves memberships and oversees compliance to policies.

6. Ensures customer-centric service delivery.

Interpersonal / People Management:

1. Creates a unified leadership team focused on positive business results.

2. Oversees HR-related matters including employee relations and union issues.

3. Aligns T&D efforts with operational goals.

4. Provides coaching and feedback to team members.

5. Recruits capable leadership talent.

6. Sets, monitors, and reviews performance goals through BSC methodology.

7. Enhances employee engagement and morale.

8. Develops succession plans for key roles.

9. Promotes open communication and team collaboration.

10. Leads community service initiatives for team bonding and local goodwill.

Authority:

- Full authority for hiring, disciplining, and promoting within the framework of company policy.

- Final authority on all operational, administrative, and functional matters of the hotel, within corporate limitations and guidelines.

Operational Details:

- Areas of Operation: Entire Hotel

- Hours of Operation: Job completion-based; not time-bound

Key Performance Indicators (KPIs):

1. Financial Results (Revenue, Profitability, Cost Management)

2. Customer Satisfaction & Loyalty

3. Internal Process Improvement

4. Employee Development & Engagement

Refer to the Key Result Area (KRA) document for detailed metrics.

Job Requirements / Hiring Essential: Degree in Hotel Management from a recognized institute

- Desirable: MBA from a premier international institute (e.g., Cornell / Lausanne)

Work Experience:

- Minimum 2-3 years as General Manager

- OR 4-5 years as Resident Manager

Knowledge:

- Hotel Operations, Market Trends, Revenue Management, Employee Development

Skills:

- Opera PMS, MS Office, Leadership, Communication, People Management

Attitude:

- Customer-Focused, Attention to Detail, Result-Oriented, Empathetic Leader

Preferred Age Range:

- Between 38-50 years