Hexaware - Delivery Head
10 hours ago
Title: Delivery Head - Life Sciences / HealthcareLocation: Chennai / Mumbai / PuneAbout the RoleWe are seeking a senior delivery leader to oversee end-to-end program execution for clients across the Life Sciences, Pharmaceutical, Biotechnology, Medical Devices, and Healthcare domains. In this role, you will act as a strategic partner to clients and internal stakeholders, ensuring operational excellence, regulatory compliance, and sustainable account growth. You will drive large-scale delivery programs, manage financial performance, and lead high-performing teams to deliver measurable business outcomes.Key & Operational Excellence- Own delivery performance, customer satisfaction, and P&L accountability for large and complex engagements.- Lead cross-functional delivery teams, ensuring robust PMO governance, risk management, and execution discipline.- Implement delivery best practices, enforce compliance standards, and ensure high-quality service delivery.Client Management & Business Growth- Build, strengthen, and maintain long-term client relationships through proactive engagement and value delivery.- Support business development efforts, contributing to proposal creation, solutioning, and account expansion strategies.- Partner with clients to identify growth opportunities, transformation roadmaps, and continuous improvement initiatives.Process Improvement & Transformation- Drive process optimization, quality initiatives, and digital adoption across programs to enhance operational performance.- Champion innovation and implement technology-led improvements to improve efficiency, compliance, and customer experience.- Monitor delivery metrics and implement corrective actions to ensure predictable and consistent outcomes.People Leadership & Governance- Oversee resource management, workforce planning, talent development, and succession planning.- Foster a collaborative and high-performance culture, ensuring team motivation, retention, and capability building.- Manage vendor relationships, strategic partners, and third-party service providers to ensure seamless delivery.What Were Looking ForExperience & Background- Minimum 20 years of experience in IT services with substantial experience in delivery management, operations, or program leadership within Life Sciences, Pharma, Biotechnology, Medical Devices, or Healthcare.- Demonstrated experience managing P&L, multi-year transformation programs, and large cross-functional delivery portfolios.- Strong understanding of regulatory frameworks such as GxP, FDA, HIPAA, CFR Part 11, and other relevant industry standards.Skills & Competencies- Proven leadership in managing large delivery teams and multi-location operations.- Excellent stakeholder management, communication, negotiation, and executive engagement skills.- Strong commercial acumen with the ability to balance delivery excellence and financial performance.- Ability to drive change, lead complex programs, and influence across matrixed environments. (ref:iimjobs.com)
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