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Customer Support Engineer I

3 months ago

Hyderabad, India ANRI Solutions HR Services Full time

Role : Customer Support Engineer I

Location : Hyderabad

Experience :1-3 years

Mandatory Skill : Customer Support, SaaS organization, .Net, of role :

- Bachelor's in computer science/engineering or equivalent experience.

- 3+ years' experience in a customer support role providing technical support in a SaaS organization

- The Customer Support Engineer I is responsible for providing outstanding technical support focused on the overall success of customers and partners.

- They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products.

- They will ensure that all Service Level Agreements are met, and that each customer has a positive experience with each contact.

- The product suite can be deployed across a range of environments and the experience required from the list below will be dependent on the product you support

- Microsoft certification in cloud technologies

- Experience in administration of Microsoft SharePoint

- Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)

- Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)

- Experience in planning or setting up infrastructure


- Active Directory, load balancing and packet capture analysis

- Experience with salesforce as a user, power user or administrator

- Prior experience supporting applications that integrate with Salesforce

- SQL developer experience - understand stored procedure, database design

- Experience with network diagnostics and troubleshooting

(ref:hirist.tech)