Engineer I
2 months ago
Role : Engineer I - SW
Location : Hyderabad
Experience : 3 - 6 Yrs
Employment Type : Full Time, Permanent
Working mode : Regular
Notice Period : Immediate - 15 Days
About the Role :
As a Software Customer Engineer, you will be responsible for providing technical support and troubleshooting complex system crashes for our Windows-based embedded systems. You will need to possess strong debugging skills and a deep understanding of Windows OS and embedded systems to effectively identify and resolve issues.
Key Responsibilities :
- Technical Support : Provide expert technical support to customers and internal teams.
- Issue Triaging : Diagnose and troubleshoot complex system crashes using Ramdump and Log analysis.
- Debugging : Utilize JTAG debug techniques to identify and resolve hardware-related issues.
- Windows Application Development : Develop and debug Windows applications to support customer needs.
- Problem Solving : Apply strong problem-solving skills to identify and resolve complex technical challenges.
- Continuous Learning : Stay updated on the latest technologies and industry trends.
Qualifications :
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Strong C/C++ programming skills.
- In-depth understanding of Windows OS and embedded systems.
- Excellent debugging skills, including Ramdump and Log analysis.
- Experience with JTAG debug and Windows application development.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Preferred Skills :
- Experience in technical customer or forum support.
- Working knowledge of OpenSource support.
- Understanding of ARM or DSP processor internal architecture (Cache, interrupts, Memory barriers, Strong ordering).
Benefits :
- Opportunity to work on challenging and complex technical problems.
- Exposure to a variety of technologies and products.
- Collaboration with talented engineers and industry experts.
- Competitive compensation and benefits package.
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