Operations & Support Executive

4 days ago

New Delhi, India Suganda Skincare Full time

Location: HyderabadRole Type: Full-time, On-siteSalary: ₹25,000–35,000/month (depending on experience)About Us:Suganda Skincare is a fast-growing skincare brand known for science-backed formulations and strong customer love. We’re looking for a smart, reliable, process-driven Logistics & Support Executive who can own dispatch, inventory, marketplace shipments, and customer support.Role- Handle order processing for Suganda’s websiteAmazon/Nykaa/Flipkart Shipments- Create shipments on Seller Central / Vendor Central - Prepare bulk boxes, labels, carton manifestsInventory Management- Maintain Finished Goods (FG) stock levels - Highlight low stock, expiry, and replenishment needsCustomer Support- Handle incoming customer calls - Support with product queries, order tracking, and complaintsReporting & Coordination- Create daily dispatch and inventory reports - Coordinate with factory team for FG replenishmentExperience- Graduate - 2–3 years experience in D2C logistics/customer support - Experience with Shiprocket, Amazon Seller Central - Excellent communication skills for calls - High empathy towards customers

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