Operational Support Executive Chains
10 hours ago
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Booking
**Job Description**:
We are looking for an Operational Support Executive (OSE) Chains in the India Chains team.
Department Objective:
The Chains & Owner Management Groups (OMG) department is responsible for supporting the contracting, relationship management and smooth onboarding of Managed chain & owner groups properties. The department’s main goal is to optimize the business relationship with our Managed chain & owner group partners, achieve mutual business objectives and provide support to both internal and external stakeholders throughout the Indian subcontinent & Indonesia regions.
Main responsibilities include but are not limited to:
- Performs daily operation-specific duties that directly relate to Managed chains.
- Ensure Service Level Agreements performance and account satisfaction.
- Develop and maintain partner relationships with direct account stakeholders.
- Proactively communicate operational updates to internal and external contacts.
- Understands and educates stakeholders on operational procedures to support partner impact.
- Processing of all the operational tasks (system changes).
- Administration of creating individual and group account logins
- Execution of all operational processes and projects of Managed chains
- Regularly communicate with Outbound Executives on chains new hotel openings and ensure the opening time is maintained
- Execution of Standard Operating Procedures (SOP’s)
- Processing Tax, Content, Room & Rate updates, audits
- Creation and configurations of promotions in-line with global processes
- Daily execution of Managed chain properties termination
- Regular maintenance and management of the various Global Accounts Team tracking documents
- Weekly & Monthly Running of Property Status Reports.
- Assist with connectivity mapping Troubleshooting
- Processing Property Name changes
- Implementation of policy overrides for chains without central uploading procedure
We are looking for an individual with the following skills and experience:
- Ability to prioritize workload efficiently within a fast pace, time sensitive and results oriented environment,
- Demonstrated willingness to be flexible and adaptable to changing priorities.
- Process Driven & Task oriented
- At least 2 years of operational support or similar, experience required
- Demonstrates advanced computer skills including MS Office (Word, Outlook and PowerPoint), G Suite, various related systems, specifically in depth knowledge of MS Office Excel and Google Sheets
- Ability to work effectively both independently and in a team environment.
- Strong and effective written and verbal communication skills
- Strong Time management and organizational skills
- Demonstrates a high attention to detail and accuracy
- Pro-active with a get-things-done mentality
- Ability to complete tasks with mínimal supervision
- Team player, with supportive and helping attitude towards team members
- ** Business proficient in English, Hindi**
**Pre-**Employment** **Screening**:
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