Payments Escalation Analyst
2 weeks ago
Job Description:
We are hiring a Payment Escalations executive with expertise in managing and resolving payment-related issues, overseeing failure payments, and ensuring efficient assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely resolutions.
Key Responsibilities
● Manage and resolve payment escalations, ensuring timely resolution of disputes and transaction discrepancies.
● Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inbound payment discrepancies.
● Monitor and assign cases across payment investigation workflows, ensuring efficient tracking and resolution.
● Coordinate with financial institutions, payment processors, and internal teams to resolve escalated payment issues.
● Ensure compliance with global financial regulations and internal SLA-driven workflows.
● Analyze failure payment trends and recommend process improvements to enhance efficiency.
● Provide training and mentorship to junior analysts, ensuring best practices in payment dispute resolution.
● Maintain high accuracy in documentation and reporting, adhering to regulatory standards.
Requirements
● Bachelor's degree in Finance, Accounting, or a related field.
● 3- 4 years in payment investigations, reconciliation, or financial operations, with leadership experience.
● Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software.
● Strong analytical mindset, leadership abilities, and effective communication skills.
● Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes
Note: We prefer candidates who can join immediately.
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