Customer Service Team Lead

3 weeks ago

New Delhi, India Earthful.me Full time

About EarthfulEarthfulis an FMCG company focused in the health and wellness space. The founders ( Sudha GogineniandVeda Gogineni ) are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC. Earthful is an early stage startup and hence the candidate will have the opportunity to work closely with the founders. We are looking for a candidate passionate about scaling a startup.Location:Full-time, Hyderabad.Roles and Responsibilities: ● Handle customer inquiries and resolve concerns through chat, phone calls, and email communication. ● Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns. ● Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds. ● Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery. ● Actively gather customer feedback and report common issues to improve the customer experience and product offerings. ● Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey. ● Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.Skills ● Experience in speaking with customers and resolving concerns with a good understanding of the product. ● Experience in working with tools like Excel or similar. ●2+ years of experience in customer support, preferably in a high-growth startup. ● Excellent written and verbal communication skills in English ● Experience working in a start-up or fast-paced environment is desirable ● Ability to maintain confidentiality and work with sensitive information ● Must be able to manage the customer support team, with prior experience being mandatory.Be a part of Earthful’s Family

  • Customer Service Team Lead

    3 weeks ago

    New Delhi, India Hector & Streak Consulting Private Limited Full time

    Role : Team Lead - Customer Service in Chemical / Pharma / API Intermediates manufacturing industry.Candidates preferred from above industry only.Purpose of the PositionThe Customer Service (CS) Team Lead plays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of...

  • Customer Service Team Lead

    3 weeks ago

    New Delhi, India Evonik Full time

    Job Title : Team Lead – Customer Service Reporting To : Head - Customer Service (India Region) Entity : Evonik India Pvt. Ltd. Work Location : ThanePurpose of the position: The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate the CS India strategy into operational elements. The Team Leader operationally...

  • Customer Service Team Lead

    3 weeks ago

    New Delhi, India Hector & Streak Consulting Private Limited Full time

    Role: Team Lead - Customer Service inChemical / Pharma / API Intermediates manufacturing industry.Candidates preferred from above industry only.Purpose of the PositionTheCustomer Service (CS) Team Leadplays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services,...

  • Customer Service Team Lead

    4 weeks ago

    New Delhi, India Evonik Full time

    Job Title : Team Lead – Customer ServiceReporting To : Head - Customer Service (India Region)Entity : Evonik India Pvt. Ltd.Work Location : ThanePurpose of the position:- The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate the CS India strategy into operational elements. The Team Leader operationally leads...

  • Customer Service Team Leader

    3 weeks ago

    New Delhi, India Anand Rathi Global Finance Limited Full time

    Key Responsibilities- Lead the customer service team across branches and digital platforms to ensure consistent service delivery. - Develop and implement customer service policies, processes, and SLAs to ensure prompt query resolution and complaint management. - Monitor customer satisfaction levels and implement initiatives to improve Net Promoter Score...

  • Client Services Team Lead

    4 weeks ago

    New Delhi, India Ezone Security Solutions Pvt. Ltd. Full time

    About The Job.About Us: We ateZONE, one of the Best Leading Security Solutions Companies in India,believe that people make an organization and more so in service-driven organizations. Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs... Our team comprises of highly skillful and...

  • Customer Support Team Lead

    3 weeks ago

    New Delhi, India Live Connections Full time

    Greetings from Live ConnectionsPosition – Team Lead (Customer Support) Location:Ameerpet Work mode– Hybrid after 3 months Interview Process:2 managerial Rounds (face to face interview) Key Requirements: Qualifications:Any Graduation Experience:Minimum 2–4 years overall, withat least 1 year as a Team Leader on paper Process Experience:Domestic Inbound...

  • Customer Support Team Lead

    2 weeks ago

    New Delhi, India Live Connections Full time

    Greetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic...

  • Customer Support Team Lead

    5 days ago

    New Delhi, India Live Connections Full time

    Greetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...

  • Team Lead

    3 weeks ago

    New Delhi, India Career Guideline Full time

    About the Role We are looking for an experiencedTeam Leader – Voice Processto manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls. Key Responsibilities Lead and manage a team...