Team Lead
3 weeks ago
About the Role We are looking for an experiencedTeam Leader – Voice Processto manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls. Key Responsibilities Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor calls to ensure service quality, accuracy, and adherence to SLAs. Handle escalated calls and resolve complex customer issues. Track team performance (AHT, CSAT, FCR, attendance, productivity) and ensure targets are achieved. Conduct daily briefings, regular feedback, and performance reviews. Provide coaching and mentoring to improve team members’ communication, product knowledge, and customer handling skills. Maintain rosters, manage shrinkage, and ensure maximum team productivity. Collaborate with operations managers to drive process improvements and meet client expectations. Encourage upselling, cross-selling, and customer retention where applicable. Requirements Graduate (preferred) or HSC with relevant experience. 2–4 years of experiencein a BPO voice process, with at least1 year in a team leader role . Strong communication skills (verbal & written) in English [add local language if required]. Good knowledge of call center metrics and reporting. Ability to manage a team in a fast-paced 24/7 environment. Proficient in MS Excel, reporting tools, and CRM systems. Flexible with rotational shifts, weekends, and night shifts. What We Offer Competitive in-hand salary + performance incentives. Career growth within a fast-growing BPO. Learning and development programs. A dynamic and supportive work culture.
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Copy Lead
3 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...
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Copy Lead
3 weeks ago
New Delhi, India Team Pumpkin Full timeAbout Us: Team Pumpkinis a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategicCopy Leadto join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities: As theCopy...
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Business lead Manager
3 weeks ago
New Delhi, India team unstoppablesid Full timeCompany DescriptionAt the forefront of the fitness industry, our company operates through two powerhouse brands:Unicore™ – Our premium gym and sportswear line for men and women, designed for performance, comfort, and style. From hardcore athletes to everyday fitness lovers, Unicore™ delivers apparel that works as hard as you do.Team Unstoppable™ –...
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Team Lead
2 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany DescriptionVoitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined leading-edge...
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Team Lead
1 week ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany Description Voitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined...
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Team Lead
3 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack EngineerRemote |₹45–₹60 LPA |6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms like...
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Lead - Account Management
3 weeks ago
New Delhi, India Team Pumpkin Full timeROLE OVERVIEW As theLead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal...
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Team Lead
3 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer Remote | ₹45–₹60 LPA | 6+ Years Experience About TrueProbe :At TrueProbe , we’re redefining the future of employment verification . Our AI-driven platform makes background verification fast, simple, and fraud-proof —empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms...
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Team Lead
3 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
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Team Lead
3 weeks ago
New Delhi, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
