Senior Program Delivery Manager

3 weeks ago

Hyderabad, India Coforge Full time

Role: Senior Program Delivery Manager

Skills: Program Management, Delivery Management, Airlines and hospitality industry, stakeholder and customer management.

Experience: 18+ years

Location: Hyderabad


Job Description


The Senior Program Delivery Manager will be responsible for leading complex projects, managing multiple workstreams, ensuring on-time delivery, quality, and customer satisfaction. This role will have high visibility within the organization and will be responsible for overseeing the program and managing relationships with clients and driving program success.

Key Responsibilities:

  • Lead and manage high-priority programmes involving cutting-edge technology at a major UK airport.
  • Serve as the primary point of contact with strategic customers, ensuring strong relationships and successful program delivery.
  • Collaborate with Airport engineering, innovation, and operational teams to align program goals with company objectives and customer needs.
  • Address performance issues within teams, implement corrective actions, and drive efficiency to improve program outcomes.
  • Manage program budgets, track performance against goals, and ensure return on investment aligns with business objectives.
  • Contribute to strategic decisions around growing the programmes.
  • Engage with internal and external stakeholders to align program goals, share progress, and solve complex challenges.
  • Support definition of future technical scope, capability, and details of program requirements, customer needs, and deliverables.
  • Obtain and manage the necessary cross-functional resources across the programmes.
  • Identify and resolve critical issues, such as product delivery delays and changes to customer requirements, to ensure customer satisfaction.


Qualifications


Required Qualifications:

  • Minimum 5+ years of program management experience in either Airlines , Travel and hospitality or related high-tech industry.
  • Proven track record of successfully leading programs valued at £10 million or more annually.
  • Demonstrated success in managing relationships with high-profile customers, with a particular focus on relationship-building and managing complex programs.
  • Strong understanding of program fundamentals - business unit goals, budgeting, ROI, and innovation management, with a strategic mindset to drive business growth.
  • Proven ability to navigate complexity, manage multiple priorities, and drive continuous improvement in a fast-paced, dynamic environment.
  • Degree in Engineering or related field; Master’s Degree (MBA or MS Management) preferred.

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