Manager - Quality Assurance - Manufacturing Firm

3 weeks ago

Gurugram, India Chakr Innovation Private Limited Full time

About the Role:

- We are seeking an accomplished Quality Assurance Manager with a strong management background to lead our organization's quality function. This role requires a professional who can design and execute quality strategies, manage cross-functional collaboration, and ensure that all quality operations align with business objectives. The QA Manager will serve as the key link between leadership, operations, suppliers, and customers-driving continuous improvement, compliance, and customer satisfaction.

- The ideal candidate will possess strong leadership, analytical, and decision-making skills with a background in management education that complements practical quality expertise.

Key Responsibilities:

Strategic Leadership & Planning:

- Develop and implement company-wide quality assurance strategies that align with business goals.

- Drive a culture of quality excellence across the organization, embedding best practices into processes, systems, and teams.

- Collaborate with senior leadership to set quality objectives and align them with organizational performance metrics.

Governance & Compliance:

- Establish and maintain quality policies, procedures, and governance frameworks across all operations.

- Ensure compliance with industry standards, regulatory frameworks, and customer requirements.

- Act as the lead for internal and external quality audits, certifications, and governance reviews.

Operational Excellence:

- Monitor, analyze, and report on quality performance indicators to management.

- Drive process improvements and operational efficiency through continuous improvement methodologies.

- Oversee risk management processes, including root cause analysis (RCA) and corrective/preventive actions (CAPA).

Supplier & Customer Management:

- Collaborate with suppliers to ensure raw materials and inputs meet required quality benchmarks.

- Conduct supplier performance reviews and implement supplier development initiatives.

- Engage with customers to manage quality-related issues, drive resolution, and maintain high levels of customer trust.

People & Team Leadership:

- Lead, mentor, and develop the QA team to build a high-performance, quality-driven culture.

- Design and deliver training programs for employees across departments to raise quality awareness.

- Foster cross-functional collaboration between production, operations, procurement, and customer support.

Qualifications & Skills:

Education:

- MBA or Master's degree in Business Administration, Operations Management, or Quality Management (preferred).

- Bachelor's degree in Engineering, Industrial Management, or related discipline (desirable but not mandatory if backed by strong management 10+ years of overall experience with at least 5 years in a managerial or leadership capacity within quality assurance or operations.

- Proven track record in managing teams, driving governance, and aligning quality with business strategy.

- Experience in manufacturing, engineering, or industrial sectors preferred.

(ref:iimjobs.com)

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