Client Servicing for Web Development Project Management

2 weeks ago

Mumbai, Maharashtra, India webmaffia Full time
Job description

Minimum 3 year experience in Client Servicing (for a digital marketing agency)

Greetings from Webmaffia : www.webmaffia.com (Registered company name – Pixtop Media Solutions Pvt. Ltd. )

Webmaffia is an award-winning digital agency with a strong foothold in Creative Thinking and Execution.

We are a team comprising of designers, copy and content writers, front end and backend developers, SEO specialists, and efficient project managers, all focused on digital solutions.

Our services include all in digital like Digital Strategy, Website design, and development, Website maintenance, SEO, Social Media, Campaign creatives, Content Creation, Video creation, etc.

We are looking for someone in Client Servicing, who will be responsible for managing the specific clients projects assigned to the candidate. Should have past working knowledge in a digital marketing agency or a digital marketing role in an organization. Needs to have knowledge on website related projects management.

Key Responsibilities

● Discuss the project goals with the client and development team.

● Work on projects related to Websites and other web development related projects

● Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

● Acquire a thorough understanding of key customer needs and requirements

● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

● Manage client deliverables within defined scope, timeline, and budget.

● Serve as the link of communication between key customers and internal teams

● Resolve any issues and problems faced by customers and deal with complaints to maintain trust

● Prepare regular reports of progress for internal and external stakeholders using project management tools/sheets

● Presenting work in meetings with clients and management.

● Research products, services and current strategies to identify new opportunities

● Keeping up-to-date with the latest developments in the digital marketing field

Skills Required

● Minimum 3 years of experience in Client Servicing in a digital marketing role

● Working knowledge of managing website development projects

● Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

● Excellent organizational and time management skills

● Ability in problem-solving and negotiation

Job Location

Office address – Goregaon – Cello Triumph

Joining

Immediate or maximum within 1 month

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