CRM Manager

2 days ago


Navi Mumbai, India Sperton Global AS Full time

We are seeking an experienced CRM Manager to oversee the planning and of customer relationship management (CRM) projects within our organization. As a CRM Manager you will play a crucial role in driving customercentric initiatives and improving business operations.

Location:Sari Ahmedabad

Key Responsibilities:

Team Leadership:

  • Assemble and lead a crossfunctional project team
  • Delegate tasks and responsibilities to team members
  • Motivate and manage the project team to achieve objectives

Requirements Analysis:

  • Collaborate with stakeholders to gather and document CRM system requirements
  • Analyze existing CRM processes identify areas for improvement
  • Align the CRM solution with organizational goals and objectives
  • Manage project risks and implement mitigation strategies

Quality Assurance:

  • Ensure CRM system meets quality standards and user requirements
  • Conduct thorough testing and validation of the CRM solution
  • Implement CRM best practices and industry standards

Change Management:

  • Develop and implement a change management plan for enduser adoption
  • Provide training and support to maximize CRM utilization

Reporting and Documentation:

  • Generate regular progress reports for stakeholders
  • Maintain comprehensive project documentation (plans requirements change logs)

Implementation Evaluation:

  • Assess the effectiveness of the CRM solution postimplementation
  • Gather feedback from users to identify areas for improvement
  • Recommend ongoing enhancements and optimizations
Qualifications:
  • Proven experience as a CRM Project Manager or in a similar role
  • Strong understanding of CRM systems and implementation
  • Project management certification (e.g. PMP) is a plus
  • Experience in Microsoft Dynamics CRM is a plus
  • Excellent leadership communication and interpersonal skills
  • Ability to collaborate with crossfunctional teams
  • Strong analytical and problemsolving abilities
  • Proficiency in project management tools and software
  • Knowledge of CRM best practices and industry trends

The CRM Manager will be instrumental in transforming customer relationships and driving operational excellence. If you are a strategic thinker with a passion for CRM we encourage you to apply and join our dynamic team

Apply Now:


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